Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
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Natasha Bridges

Indianapolis,IN

Summary

Dedicated and collaborative team player with a strong understanding of office protocols and procedures. Exceptional attention to detail, skilled in handling numerical data, and adept at problem-solving. Demonstrates strong organizational abilities, effective communication skills, and multitasking capabilities in fast-paced environments. Successfully transitioned from Operations Supervisor to Team Lead during company restructuring, showcasing adaptability and leadership qualities.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Lead CSR - Customer Service Representative

LCP Transportation LLC
03.2023 - 07.2025
  • This position is responsible for utilizing our proprietary system and network of qualified providers to coordinate, assign and secure NEMT (Non-Emergency Medical Transportation) services to all scheduled members in a professional, timely, and efficient manner while keeping safety and privacy a top priority.
  • This core position of our team is a proficient communicator, solutions-driven, and possessing strong attention to detail to deliver a quality service experience.
  • Essential Duties and Responsibilities may direct walk-in visitors to appropriate areas.
  • Develops and fosters positive relationships with a qualified network of providers through verbal and written communication to align partner and member services.
  • Utilizes information resources, tools, and routing applications to assign all trips and standing orders efficiently, timely, and consistently while applying cost-effective measures and required scheduled timelines (immediately assigning trips as scheduled; 3 business days in advance minimum).
  • Prioritizes, coordinates, and assigns scheduled trips within a geographical area by analyzing provider criteria, including coverage, availability, time, performance, volume, and capacity.
  • Utilizes and exhausts all provided resources to confirm all trips are covered; including but not limited to verifying in-area / out-of-area provider availability, reconnecting with company fleet provider, collaborating with team members, and seeking supervisor approval for negotiated rate options.
  • Directs, answers, and/or returns all service calls daily in a professional manner and timely manner.
  • Understands and follows company policies, scripting, processes, and procedures, to ensure accurate and successful service outcomes.
  • Reviews and applies client and provider agreement guidelines when determining the assignment of trips.
  • Accesses all rejected trips daily (each hour) and performs the reassignment process timely and consistently.
  • Communicates unaccommodated services to members, providing 2 days' notice.
  • Confirms all trip assignments are scheduled and accepted daily by end of the shift; providing status reports to Supervisor for verification and necessary action.
  • Communicates with Supervisor daily to resolve and escalated issues.
  • Participates and attends all departmental meetings to provide service/provider updates, share knowledge, and discuss problem-resolution scenarios.
  • Accesses all required system applications, communication, and reporting tools to perform job duties accurately and timely.
  • Attends and applies all company training as required for position and compliance; including but not limited to HIPPA, Fraud Waste & Abuse, and Sensitivity training.
  • Performs other work-related duties as assigned.

Delivery Driver

Amazon DSP
10.2020 - 03.2023
  • Safely always drive and operate your delivery vehicle.
  • Use handheld device for routing information, customer delivery information.
  • Navigate a variety of routes throughout delivery area.
  • Must be comfortable driving and working in varying weather conditions.
  • Load and unload packages; to be delivered.
  • Be CUSTOMER OBSESSED!! We strive to deliver packages and smiles to our customers.
  • Perform the following tasks, with or without reasonable accommodation: Lift packages up to 50 lbs.
  • Able to get in and out of van and walk up and down stairs through your shift.

Contact Center Rep

Lowe's Customer Experience
10.2021 - 09.2022
  • Answering incoming calls and making outbound calls.
  • Responding via chat or email.
  • Providing customers with pricing information for materials and labor costs for projects such as remodeling or construction projects.
  • Helping customers choose products based on their needs and budget requirements.
  • Maintaining the store's visual appeal by arranging merchandise in a way that catches the eye of potential buyers.
  • Explaining technical details about products to customers who are unfamiliar with the item being sold.
  • Ensuring that all customer orders are accurately filled, processed, and delivered on time.
  • Performing clerical tasks such as entering data into computers, answering phones, and filing paperwork.
  • Assisting customers with loading and unloading large purchases from vehicles.
  • Assisting contractors with selecting and ordering supplies for jobsite use.
  • Interacting with contractors, architects, designers, and other team members throughout the project life cycle.

Medical Kit Production

Aerotek
01.2021 - 08.2021
  • Picking and packing medical supplies.
  • ICQA.
  • Matching identification numbers with packages.
  • Communicating with other departments to ensure medical kits made it to the correct location.
  • Ability to multi-task, pay mindfulness, strong organization skills, and a team player.

Patient Service Representative

Community Health Network
06.2018 - 12.2020
  • Knowledge of medical terminology preferred.
  • Strong listening and communication skills.
  • Ability to work well under pressure in a challenging environment.
  • Ability to multi-task, have diligence, strong organization skills, and a team player.
  • Written communication skills necessary for appropriate and accurate documentation.
  • Demonstrates an ability to use good judgment for maintaining confidentiality.
  • Strong computer skills, including experience with Intranet and Internet usage, Excel, Word, email, and web-based applications.
  • Scheduling.
  • Insurance, Billing, and coding.
  • Registration.
  • Answer three hundred calls per day.
  • Faxing documents, receiving, and scanning documents into the system.

Member Service Representative

Family Horizons Credit Union
09.2018 - 12.2018
  • Take calls or greet members in-person to respond to their needs and concern.
  • Deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
  • Transfer members to the appropriate office or assist them themselves.
  • Working knowledge of savings and checking products, accounts, and services.
  • Helps members in person and on the phone.
  • May perform other duties such as ordering supplies, reconciling accounts and assisting with audits.
  • Providing quality customer service to credit union members.
  • Offer the many products and services provided by the credit union.
  • Providing and maintaining exceptional member service.
  • Greeting and checking in all members.

Detention Deputy

Marion County Sheriff's Department
10.2015 - 10.2018
  • Conduct security walks and head counts.
  • Perform facility and inmate cell searches.
  • Provide inmate services such as recreation, serving meals, visitation, and clothing exchanges.
  • Subdue or restrain resisting inmates using hands and feet while employing defensive tactics or approved non-lethal weapons.
  • Respond quickly to emergency situations that may include physically restraining combative inmates.
  • Be present at work site to perform assigned tasks at the times and dates scheduled/assigned by the supervisor.

Substitute Instructor

Kelly Services
10.2017 - 05.2018
  • Some customer service experience is typically required.
  • PC and Windows experience.
  • Excellent written and oral communication skills.
  • Motivation, discipline, and determination.
  • Ability to teach a classroom of students and to secure the students within the classroom.

Teller

PNC Bank
01.2014 - 11.2014
  • Worked with an elevated level of customer service, product knowledge, cash handling and data entry.
  • Cashing and depositing checks, making payments, and helping customers with their financial well-being.
  • Lobby engagement to better assist our customer's by migrating from the lobby to an ATM, mobile deposits, on-line banking, and pop-money.
  • As a PNC Associate, I give back to the community by volunteering for our communities and representing PNC which is a part of a successful and growing retail banking organization.

Integrity Associate

Integrity Staffing Solutions
08.2010 - 12.2013
  • Would help unload trucks, scan all products into the building, find a location for each item and keep track of Quality Control.
  • Performed counts of each item to make sure that the physical number of items matched the virtual number of items in the company's system.
  • Promoted to an integrity coach (floor supervisor) in which I motivate associates to work hard and help them to get over any barriers they may have.

Supervisor/Office Clerk

Kroger's
12.2007 - 10.2010
  • Supervised the front-end employees, e.g., the cashiers and baggers.
  • I gave breaks when needed, helped with existing problems, customer service and money handling.
  • I also helped as an Office Clerk with Lottery, utility bills, Western Union, and money handling, e.g., drops, pick-ups and deposits.

Education

ASSOCIATE OF APPLIED SCIENCE - HEALTHCARE ADMINISTRATION

Brown Mackie College
Indianapolis, IN
09.2017

HIGH SCHOOL DIPLOMA -

Speedway Senior High School
Speedway, IN
05.2006

Skills

  • Congenial and enthusiastic contributor
  • Knowledge of office practices and procedures
  • Strong diligence
  • Great math skills
  • Enjoys working with numbers
  • Excellent analytical skills
  • Excellent organizational skills
  • Excellent communication skills
  • Proven ability to prioritize and manage multiple tasks
  • Customer Service
  • Front Desk
  • Front Office
  • Call Center
  • Hospital
  • Insurance Verification
  • Medical Office Experience
  • Medical Coding
  • Medical Terminology
  • Medical Billing
  • CPT Coding
  • Medical Scheduling
  • EMR Systems
  • Medical Receptionist
  • ICD-10
  • Medical Records
  • Data Entry
  • HIPAA
  • Administrative experience
  • Account Reconciliation
  • Computer skills
  • Delivery driver experience
  • Microsoft Outlook
  • ICD-9
  • Epic
  • Office Management
  • Management
  • Laboratory Experience
  • Phone Etiquette
  • Anatomy Knowledge
  • Auditing
  • Accounting
  • Live Chat
  • Sales
  • Telemarketing
  • Negotiation
  • Clerical experience
  • Computer networking
  • Cold calling
  • Oracle
  • Mac OS
  • Data collection
  • Human resources
  • Banking
  • Cash handling
  • Accounts receivable
  • Outside sales
  • IOS
  • Accounting software
  • Assembly
  • QuickBooks
  • Teaching
  • Clinical research
  • Fraud prevention and detection
  • Order entry
  • Recruiting
  • E-commerce
  • Customer relationship management
  • Beauty & cosmetics sales
  • Typing
  • Computer literacy
  • Research
  • Marketing
  • ERP systems
  • VPN

Certification

  • First Aid Certification
  • Driver's License
  • QMHP Certification
  • CPR Certification
  • Passenger Endorsement, 08/01/27

Assessments

  • Sales skills, Proficient, 05/01/21
  • Administrative assistant/receptionist, Proficient, 09/01/21
  • Customer focus & orientation, Proficient, 09/01/21
  • Attention to detail, Proficient, 03/01/23
  • Written communication, Proficient, 03/01/23
  • Work style: Reliability, Proficient, 09/01/22
  • Call center customer service, Proficient, 09/01/22
  • Work motivation, Proficient, 11/01/20
  • Medical receptionist skills, Proficient, 09/01/22
  • Work style: Professionalism, Proficient, 03/01/23
  • Delivery driver, Proficient, 02/01/23

Timeline

Lead CSR - Customer Service Representative

LCP Transportation LLC
03.2023 - 07.2025

Contact Center Rep

Lowe's Customer Experience
10.2021 - 09.2022

Medical Kit Production

Aerotek
01.2021 - 08.2021

Delivery Driver

Amazon DSP
10.2020 - 03.2023

Member Service Representative

Family Horizons Credit Union
09.2018 - 12.2018

Patient Service Representative

Community Health Network
06.2018 - 12.2020

Substitute Instructor

Kelly Services
10.2017 - 05.2018

Detention Deputy

Marion County Sheriff's Department
10.2015 - 10.2018

Teller

PNC Bank
01.2014 - 11.2014

Integrity Associate

Integrity Staffing Solutions
08.2010 - 12.2013

Supervisor/Office Clerk

Kroger's
12.2007 - 10.2010

ASSOCIATE OF APPLIED SCIENCE - HEALTHCARE ADMINISTRATION

Brown Mackie College

HIGH SCHOOL DIPLOMA -

Speedway Senior High School

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Natasha Bridges