Summary
Overview
Work History
Education
Skills
Key Qualifications
References
Certification
Timeline
Generic

Natasha Britton

Wadley,GA

Summary

Attentive, analytical, hard-working professional looking for an opportunity to deliver exceptional fast paced environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Family Service Worker

CSRA EOA Head Start
01.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.

Lead Teacher - Toddler Class

Southeastern Technical College
08.2018 - 05.2020
  • Leading the development of your department's curriculum
  • Assessing lesson plans and current teaching methods
  • Implementing strategies to improve any identified shortcomings
  • Contributing to the leadership and management of the school
  • Supporting, guiding, and reviewing other members of teaching staff
  • Teaching demonstration lessons for the edification of fellow teachers
  • Working with other departments to contribute towards the general improvement of the school

CAPS Associate

Walmart
01.2011 - 01.2017
  • Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
  • Operating cash registers, managing financial transactions, and balancing drawers
  • Achieving established goals
  • Directing customers to merchandise within the store
  • Increasing in store sales
  • Superior product knowledge
  • Maintaining an orderly appearance throughout the sales floor
  • Introducing promotions and opportunities to customers
  • Cross-selling products to increase purchase amounts

Cash Application Specialist

Walgreen Option Care
01.2010 - 01.2011
  • Manage customers database accounts, perform customer verification and process applications, orders, requests and payments
  • Post daily payments including checks, wires, and automate clearing house (ACH) credit transfers to customer accounts
  • Prepare and print all reports for EDI processing
  • Process non-sufficient funds (NSF) /Chargeback documentation
  • Assist with billing new and existing and private insurance claims

Credit Account Specialist

Electrolux
01.2010 - 01.2010
  • Reviewed service invoices to determine approval or denial of customer appliances
  • Conducting routine inspections to better understand clients' financial track records
  • Performing risk analyses and using the findings to inform the amount of credit extended, if applicable
  • Informing clients about the outcomes of their credit applications
  • Negotiating interest rates and payment plans that account for the potential risks identified earlier
  • Supervising the repayment of funds and contacting defaulters to tend to their accounts with urgency
  • Providing additional financial support to eligible and steadfast clients upon request
  • Compiling a database of regular defaulters and reporting them to the relevant bodies, as appropriate
  • Working towards maintaining and advancing the financial status of our institution

Customer Service Representative

Teleperformance
01.2008 - 01.2010
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Managing a team of junior customer service representatives
  • Ensure customer satisfaction and provide professional customer support

Education

High School Diploma -

Jefferson County High School
Louisville, GA
05.2001

Bachelor of Arts - Sociology

University of Arizona Global Campus
02.2023

Associate of Arts - Early Childhood Education

Southeastern Technical College
Swainsboro, GA
12.2020

Master of Science - Human Resources Management

University of Arizona Global Campus
09.2024

Skills

  • Organization and Time Management
  • Organizational Skills
  • Verbal Communication
  • Troubleshooting
  • Organization
  • Good Telephone Etiquette
  • Clerical Support
  • Social Perceptiveness
  • Calm Under Pressure

Key Qualifications

  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Retail sales experience.
  • A professional appearance.
  • Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
  • The ability to read, write, and perform basic math.
  • The ability to stand and walk for extended periods of time.
  • Demonstrable experience as a credit specialist.
  • Excellent knowledge of all applicable governing regulations and bodies.
  • Familiarity with sound business, borrowing, and spending practices.
  • Strong research, statistical, and decision-making skills.
  • Ability to negotiate credit limits and repayment options.
  • Capacity to let ineligible clients down in a dignified manner.
  • Willingness to institute pertinent corrective measures to procure monies owed.
  • Experience in teaching and planning lessons.
  • Great leadership and communication skills.
  • Ability to provide colleagues and friends with honest, constructive criticism.

References

Available upon request.

Certification

CPR and First Aid Certified

Timeline

Family Service Worker

CSRA EOA Head Start
01.2023 - Current

Lead Teacher - Toddler Class

Southeastern Technical College
08.2018 - 05.2020

CAPS Associate

Walmart
01.2011 - 01.2017

Cash Application Specialist

Walgreen Option Care
01.2010 - 01.2011

Credit Account Specialist

Electrolux
01.2010 - 01.2010

Customer Service Representative

Teleperformance
01.2008 - 01.2010

High School Diploma -

Jefferson County High School

Bachelor of Arts - Sociology

University of Arizona Global Campus

Associate of Arts - Early Childhood Education

Southeastern Technical College

Master of Science - Human Resources Management

University of Arizona Global Campus
Natasha Britton