Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Brown

Indianapolis,IN

Summary

  • Hard working and dedicated employee looking to utilize my skills to improve customer experience and satisfaction. Reliable House Keeper dedicated to maintaining cleanliness and upkeep for facilities and rooms.
  • Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.
  • Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
  • Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings, and municipal buildings nightly.
  • Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
  • Motivated Housekeeper with over 10 years of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials.

Overview

12
12
years of professional experience

Work History

HOUSEKEPPER

GREENWOOD FRANCSICAN HOSPITAL
02.2023 - 01.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Housekeeper

Creekside Nursing Home
01.2018 - 01.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Adhered to professional house cleaning checklist.

Housekeeper

Hawthorn Suites by Wyndham
01.2016 - 06.2018
  • Responsible for the overall cleanliness and sanitation of the residents' rooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides
  • (received numerous 100% from hotel guest on overall cleanliness of rooms)
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.

Warehouse Associate

Nevoia Logistics Services LLC
01.2014 - 01.2016
  • Handle inbound and outbound calls decreasing my calls times by 20%
  • Identify, clarify and research customer needs
  • Offering a solution while up-selling products when appropriate
  • Comprehensive note taking to ensure other staff could assist customers if necessary
  • Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity
  • Exceeded personal and team targets by 10%

Customer Service Rep

Stericycle Call Center
01.2012 - 01.2014
  • Maintain a high-volume workload within a fast paced environment and consistently met performance benchmarks in all areas (speed, accuracy and volume)
  • Helped company attain high client service ratings - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Education

GED -

Southport High School
Indianapolis, IN
01.2006

Skills

  • Teamwork
  • Housekeeping
  • Cleaning and organizing abilities
  • Customer Service
  • Health and safety compliance
  • Bed making proficiency
  • Hospitality background
  • Excellent oral and written communication
  • Customer service-focused
  • Deep cleaning expertise

Timeline

HOUSEKEPPER

GREENWOOD FRANCSICAN HOSPITAL
02.2023 - 01.2024

Housekeeper

Creekside Nursing Home
01.2018 - 01.2023

Housekeeper

Hawthorn Suites by Wyndham
01.2016 - 06.2018

Warehouse Associate

Nevoia Logistics Services LLC
01.2014 - 01.2016

Customer Service Rep

Stericycle Call Center
01.2012 - 01.2014

GED -

Southport High School

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Natasha Brown