Natasha Brown
VP Of Operations, Training and Development/Director of Project Management
DeSoto,Tx
Summary
Confident leader with demonstrated planning, organizational, and leadership abilities focused on B2B, SaaS, and company ROI. Highly effective at educating individuals across various skill levels to ensure each understands the company values, goals, and ROI. Seeking a role with an innovative company where my skills in leadership and training can drive success.
Collaborative initiative-taker bringing 20+ years of experience in analytics, API integrations, company, and project management, and HRasS. Exceptional communicator with strong analytical and organizational skills, dedicated to fostering an environment of continuous improvement and employee success. Accomplished Training and Development Vic President, well-versed in assessing risk, developing innovative solutions, and implementing positive changes to achieve sustainability and growth in challenging market conditions. Skilled at building and strengthening business and customer relationships, contributing to long-term success and profitability.
Overview
13
13
years of professional experience
Work History
Regional Implementation Training Manager
Yooz
09.2021 - Current
- Welcomed and managed all new hires, their onboarding and KPI tracking for coaching as needed
- Create, update and audit current LMS system for entire company
- Provide feedback to Senior management about new hire performance and KPI completions
- Determine departmental budgets, yearly employee strategies and other KPI’s
- Managed and allocated resources, prepared budgets, and kept stakeholders informed throughout the project lifecycle for the last 30 projects assigned, successfully
- Ensured successful client experiences with all B2B projects and stayed metrics driven to ensure ROI was obtained
- Coordinated with clients and their IT staff to set up the API connections for their ERP’s and or flat file creation
- Analyzed survey results and provided feedback to the leadership team, to help improve productivity and current services offered
- Implement the P2P Accounts Payable SaaS AI software, in counties such as the US, Canada, and France, to include multi-currency
- Reimagined business development strategy to include a 20% increase using the Salesforce tool for tracking, resulting in $550M in potential profits
- Suggests and implement other SaaS B2B products, after an extensive evaluation of their current business practices
Chief Executive Officer (Senior Consultant)
NexGen Consulting, LLC.
01.2016 - Current
- Owner- 20+ years in Operations, Project Management, HRS, Payroll and Benefits Management, SaaS, B2B and Software (ERP/API) Implementation, Employment Law, RFP Contract writing, and Risk Management
- 12 team members, with over 20+ years each, in over 9 different professional fields of study
- Provide an accurate evaluation to each client of their existing operating systems
- Make recommendations for new systems, practices, and procedures to be implemented
- Advise clients of best practices and new regulatory changes that affect their industry
- Analyzing contractual requirements and suggesting improvements that may result in cost savings
- Perform financial audits and identify losses and their cause
- Lead new and or existing projects and or work for the client on a daily/ weekly basis
Software Implementation Project Manager
Yooz
09.2020 - 05.2024
- Managed and allocated resources, prepared budgets, and kept stakeholders informed throughout the project lifecycle for the last 60 projects assigned, successfully
- Facilitated and encouraged collaboration across departmental directors, to ensure projects are completed ahead of expectation
- Coordinated with clients and their IT staff to set up the API connection for their ERPS and or flat file creation
- Delegated work to subordinates, team members, and leaders based on skill sets and expertise to get projects completed in a timely manner
- Analyzed survey results and provided feedback to the leadership team, to help improve productivity and current services offered
- Implementation of P2P Accounts Payable AI software and other key technology integrations, in counties such as the US, Canada, and France, to include multi-currency
- Reimagined business development strategy to include a 20% increase using the Salesforce tool for tracking, resulting in $550M in potential profits
- Over performed well in a startup like environment and employed current skills to help develop key processes within my department
Vice President
BTI Security
05.2022 - 12.2022
- Fostered a success-oriented environment by setting goals, monitoring work, and evaluating results to ensure that organizational objectives and operating requirements are met
- Managed over 50 million dollars in Revenue hours
- Ensured 100% customer success and compliance across all contracts and Union agreements
- Ensured all compliance requirements across all healthcare operation agreements to meet the DOL requirements
- Provide timely and accurate P&L reports to the President, on the operating condition of the company
- Researched relevant software, tools, and techniques, to help improve employee productivity, to save the company over 15,000 hours a week which equated to over $25,000 a month
- Increased client retention by 62% by implementing an efficient grievance resolution process and customer feedback system used by frontline and mid-level managers
- Led and collaborated with the executive HR team on Employee Relations and union strategies, to ensure that the workforce stayed confident, and the company stayed in compliance
- Coordinated and implemented the Employee Recognition Program for 1000+ unionized and non-unionized employees
- Identified and trained over 26 leaders within the company, maintain team performance monitoring and set them on a path for management
- Traveled 4 days out the week to the DMV area for work
Implementation and Transition Consultant
BTI Security
04.2018 - 12.2022
- Created and implemented a timeline for all projects that included keeping all stakeholders updated on the progression of the project
- Gave daily transition updates, to the CEO that concerned them then the most
- Created and Implemented Quality Assurance objectives per the contract requirements
- Built the required training matrix system for company and client use
- Interpret report data and provide suggestions for improvements
- Monitored employees' work performance and suggested more efficient procedures to follow
Regional Director of Strategic Planning and Operations
Landmark Protective Services
07.2017 - 05.2020
- Responsible for identifying and executing all strategies needed for the company
- Drove strategic initiatives and supported the development of short and long-term growth plans and profitability goals
- Managed daily operations of over 35,000 hours/weekly, with 25 direct reports and over 700 indirect reports and leaders
- During the company transition, directly managed the training, HR, compliance, and systems departments, to ensure the new policies were implemented successfully
- Functioned as the company contact for the Texas Department of Public Safety and licensing compliance department
- Analyzed and recommended expansion opportunities including mergers and acquisitions, and joint ventures
- At times, functioned as the escalation point for employee and manager conflict resolution process
- Meet with clients weekly, to ensure client retention
- Reviewed various company reports for immediate action of correct, as needed
VP Of Operations and Government Services (Interim)
DFW Protective Force
11.2018 - 03.2019
- Created and started a Dallas Branch office for the company
- Recruited and hired over 65 staff members for the new branch office
- Implemented a new ERP software for Payroll, HRS, and employee Benefits
- Created and wrote all the processes and procedures for the new office, including a handbook update
- Maintained 45,000 hours/weekly Dallas government contract for the company
- Managed the company’s training dept, (E-Learning systems) HR, compliance, financial, and scheduling systems
- Supported and maintained the FPS (Federal Protection Service) and DTS contracts through my branch office
Branch Manager/Reginal Director of Training
US Security Associates
10.2012 - 03.2016
- Managed over 14 states and 26 Branch offices
- Implemented scheduling, financial, and payroll Industry related software and supported the local teams as needed
- Overseen the day-to-day branch operations, assisted with business development efforts, as well as supported client retention, in efforts to increase branch profitability
- Implemented changes in branch operations to save the company over $95K in business revenue in the last year
- Approved payroll and other HR functions for immediate subordinates and other executives staff members
- Worked with the HR team to ensure the HRS system was being used to hire the right employee per contract requirements
- Bid and supported Government Contracts, including Local, State and Federal awards
- Train the Southern Region and Executive Management staff on new software programs to increase productivity and reduce payroll and billing errors by 88%
- Decreased employee turnover by maintaining 85% of the workforce and maintained 100% of client accounts
Education
MBA - Public Administration (MPA)- Criminal Justice
Franklin University
Columbus, OH 05.2001 -
Skills
Leadership Development
Accomplishments
- Trained over 200 + hiring managers on behavioral interviewing techniques, hiring processes and onboarding.
- Developed 300+ advanced training courses using various software programs.
- Led safety and leadership courses in 3 + countries.
Affiliations
- Society of Human Resource Management
- AFWA 2025-2026 Notational Board Of Directors
Yooz 2023 Employee of the Year
In 2023, I was honored to receive the "Employee of the Year" award, a recognition that truly humbles me. This award reflects my commitment to going above and beyond in my role, while showcasing exceptional performance, dedication, and a continuous drive to contribute to the success of our organization. It represents not just hard work, but also a commitment to innovation, teamwork, and achieving significant accomplishments within the workplace.
I am deeply grateful for the opportunity to collaborate with such a talented team and for the trust and support of my colleagues and leadership. This recognition serves as both a reflection of my efforts and a motivation to continue striving for excellence in everything I do.
Work Availability
monday
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Timeline
Vice President
BTI Security
05.2022 - 12.2022
Regional Implementation Training Manager
Yooz
09.2021 - Current
Software Implementation Project Manager
Yooz
09.2020 - 05.2024
VP Of Operations and Government Services (Interim)
DFW Protective Force
11.2018 - 03.2019
Implementation and Transition Consultant
BTI Security
04.2018 - 12.2022
Regional Director of Strategic Planning and Operations
Landmark Protective Services
07.2017 - 05.2020
Chief Executive Officer (Senior Consultant)
NexGen Consulting, LLC.
01.2016 - Current
Branch Manager/Reginal Director of Training
US Security Associates
10.2012 - 03.2016
MBA - Public Administration (MPA)- Criminal Justice
Franklin University
05.2001 -
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