Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Brown

Detroit,MI

Summary

Dedicated professional with a strong hospitality background, honed at Towne Place Suites Marriott and Popeyes. Proven expertise in housekeeping and customer service, ensuring a pristine environment and exceptional guest experiences. Detail-oriented and effective communicator, adept at multitasking and maintaining health and safety compliance while leading teams to achieve operational excellence.

Overview

6
6
years of professional experience

Work History

Housekeeper

Towne Place Suites Marriott
06.2024 - 06.2025
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.

Restaurant Shift Manager

Popeyes
07.2019 - 06.2024
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Monitored employee food handling, safety and uniform requirements.
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
  • Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.

Education

GED -

Charles Vincent Academy
Detroit, MI

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Cleaning techniques
  • Health and safety compliance
  • Residential cleaning
  • Hospitality background
  • Excellent oral and written communication
  • Cleaning and organizing
  • Detail-oriented
  • Multitasking and organization

Timeline

Housekeeper

Towne Place Suites Marriott
06.2024 - 06.2025

Restaurant Shift Manager

Popeyes
07.2019 - 06.2024

GED -

Charles Vincent Academy

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