Natasha Burdine
Indianapolis,IN
Summary
Dynamic team leader experienced in managing daily operations and ensuring compliance with food safety standards. Known for effective employee training and conflict resolution, contributing to high customer satisfaction and team performance.
Overview
16
16
years of professional experience
Work History
Team Leader
SUBWAY®Restaurants
Indianapolis, Indiana
01.2024 - 06.2025
- Supervised daily operations and ensured compliance with food safety standards.
- Trained and mentored team members in customer service best practices, enhancing team engagement and service quality.
- Managed inventory levels and organized stock for efficient workflow.
- Conducted employee performance evaluations, providing actionable feedback to support individual and team development.
- Resolved customer complaints promptly, maintaining high satisfaction levels and fostering customer loyalty.
- Coordinated staff schedules to optimize coverage during peak hours.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cashier/Stocker
Goodwill Store
Indianapolis, Indiana
04.2023 - 12.2023
- Processed customer transactions accurately and efficiently, contributing to customer satisfaction.
- Assisted customers with product inquiries and store navigation.
- Balanced cash drawers daily, ensuring accuracy in cash register operations.
- Organized merchandise displays to improve store accessibility and visual appeal.
- Provided excellent customer service to foster positive shopping experiences.
- Stocked shelves with merchandise to ensure availability.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Cashier
Joes Junction
Indianapolis, Indiana
02.2020 - 05.2021
- Delivered outstanding customer service in fast-paced environment, enhancing customer satisfaction.
- Handled cash, credit, and debit payments accurately.
- Promoted loyalty programs through exceptional customer service, contributing to increased sales potential.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers promptly and responded to questions.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Processed accurate cash, check, debit, and credit card payments using Point-of-Sale system, ensuring transaction efficiency.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Cashier
Speedway Gas Station
Indianapolis, Indiana
11.2016 - 04.2018
- Processed customer transactions efficiently at a busy gas station.
- Handled cash, credit, and debit payments accurately.
- Provided excellent customer service in a fast-paced environment.
- Maintained cleanliness and organization of the checkout area.
- Assisted customers with product inquiries and recommendations.
- Managed inventory levels by restocking merchandise as needed.
- Resolved customer complaints promptly to enhance customer satisfaction experience.
- Helped customers find specific products, answered questions, and offered product advice.
Team Member
Wendys Restaurant
Greenwood, Indiana
08.2011 - 09.2016
- Prepared and assembled food items following safety and quality standards.
- Handled cash register transactions accurately and efficiently.
- Trained new team members on operational procedures to enhance team readiness.
- Resolved customer, employee, and vendor inquiries and complaints to maintain satisfaction.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Monitored and directed work of lower-level clerks.
- Provided exceptional customer service in fast-paced dining environment.
- Coordinated with team members to optimize service flow during peak hours.
- Operated kitchen equipment safely and efficiently during peak hours.
Server
Dennys
Indianapolis, Indiana
12.2009 - 05.2011
- Provided excellent customer service in fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed customer inquiries and resolved issues promptly.
- Supported team members during busy shifts to enhance service flow.
- Assisted in training new servers on service standards and procedures.
- Delivered exceptional service to large volume of daily customers, ensuring satisfaction and repeat business.
- Greeted customers, addressed inquiries, and recommended specials to enhance dining experience.
Education
High School Diploma -
Emmrich Manual High
Indianapolis, INSkills
- Customer relationship management
- Team building
- Employee training
- Workforce management
- Performance evaluation
- Inventory management
- Quality assurance
- Time management
- Problem solving
- Conflict resolution
- Customer service excellence
Timeline
Team Leader
SUBWAY®Restaurants
01.2024 - 06.2025
Cashier/Stocker
Goodwill Store
04.2023 - 12.2023
Cashier
Joes Junction
02.2020 - 05.2021
Cashier
Speedway Gas Station
11.2016 - 04.2018
Team Member
Wendys Restaurant
08.2011 - 09.2016
Server
Dennys
12.2009 - 05.2011
High School Diploma -
Emmrich Manual High