Natasha Caban
Davenport,Fl
Summary
Knowledgeable and dedicated customer service professional with extensive experience Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Disaster Assistance Agent
FEMA
Tx , Houston
05.2021 - Current
- Provide applicants with information on the status of their application , changes that needed to be made and paper work or files that the applicant needed to send in to be verified
- Take a high volume of calls leading to applications for Disaster Assistance/ Funeral Assistance
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered disaster assistance helpline using a online phone software ( InContact ) .
- Answered questions, pointed out important features, and offered further details about additional assistance and programs we offer.
Sales Associate
Volcom, Disney Springs Lake Buena Vista
11.2019 - Current
- Maintaining an orderly appearance throughout the sales floor
- Introducing promotions opportunities to customers
- Achieving established store goal
- Greeting customers, responding to questions , improving engagement with merchandise and providing outstanding customer service
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked stock using company inventory management software.
Solterra Resort
Davenport, Fl
03.2019 - 10.2019
- Ensuring customer satisfaction by remaining accessible and friendly
- Thorough knowledge of food menu, drink menu, current promotions and offers
- Multitasking while remaining efficient in a fast paced environment
- Assisting Colleagues during rush hours / promoting teamwork while providing exceptional service and guest experience
Sales Consultant
Sandro / Maje
Bloomingdale, Fl
11.2018 - 03.2019
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Welcoming them in and Introducing them to both of our brands and selecting 3 or more pieces that would be statement pieces in their wardrobe
- Signing up customers and clients for credit cards and creating new loyalty members keeping them up to date with sales ,coupons and currents promotions
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Associate/ Alterations Team
Uniqlo
Orlando, Fl
02.2018 - 11.2018
- Greeting incoming guest to our store and helping them find everything they need plus more
- Work in the alterations room to fit clothing to the customers needs
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Checking guest out of the cash register in an efficient and timely matter.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Hostess Trainer
Millers Ale House
Davenport, Fl
07.2016 - 02.2018
- Welcoming guest into the restaurant, taking their information down in an efficient and adequate way
- Coordinate floor plan to fit seating arrangements for larger parties
- Being a trainer gave me the opportunity to teach new hires how to use communication and basic skills at check in, and how the store works so they themselves could be self-sufficient and complete the tasks properly on their own.
Recreational Hostess
Walt Disney World, Wilderness Lodge
Orlando, Fl
05.2013 - 07.2016
- Creating an inviting and friendly work environment
- Working at The Fort campgrounds was a stellar opportunity I learn how to work with both animals and people from all over the world
- Frequently giving spiels to guest about our everyday recreational equipment, such as bikes, golf carts, canoes, kayaks and boats
- Keeping work area and essentials clean and working right at all times.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Education
Valencia College
Diploma - undefined
Ridge Community High School
2012
Skills
- Call Control
- Customer Care
- POS Software
- Responding to Difficult Customers
- Data Entry and Maintenance
- Upselling Products and Services
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Translation Services ( Spanish )
Languages
Spanish
Native or Bilingual
Timeline
Disaster Assistance Agent
FEMA
05.2021 - Current
Sales Associate
Volcom, Disney Springs Lake Buena Vista
11.2019 - Current
Solterra Resort
03.2019 - 10.2019
Sales Consultant
Sandro / Maje
11.2018 - 03.2019
Sales Associate/ Alterations Team
Uniqlo
02.2018 - 11.2018
Hostess Trainer
Millers Ale House
07.2016 - 02.2018
Recreational Hostess
Walt Disney World, Wilderness Lodge
05.2013 - 07.2016
Valencia College
Diploma - undefined
Ridge Community High School
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