Natasha Carroll
Chesapeake,VA
Summary
Results-driven professional effective in implementing positive change while overseeing multiple tasks. A team player with great time management and organizational skills. Pursuing a supervisory role within the company, where I can leverage my skills and experience to contribute to team success, and support organizational goals. I am eager to take on new challenges and responsibilities that align with my career growth and the company's continued success.
Overview
6
6
years of professional experience
Work History
Patient Services Representative
Livanta
Virginia Beach, VA
10.2024 - Current
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Explained policies, procedures and services to patients.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Received patient inquiries or complaints and directed to appropriate department
- Guide Medicare beneficiaries through the appeals process and directed them to relevant departments when necessary.
Claims Analyst
Elevance Health
Norfolk, VA
06.2023 - Current
- Analyzes 150+ complex healthcare claims per day by assessing each claim line by line, reducing processing errors by 20% through meticulous review and validation
- Implements a proactive quality control system, resulting in a 98% accuracy rate for claims processing and preventing costly rework, saving the company over 6% in expenditures
- Streamlines communication between cross-functional teams via email, phone and Microsoft Teams, facilitating the resolution of 150+ claims daily, improving efficiency, and reducing turnaround time by 10%
- Manages a high-volume caseload with precision, achieving a 98% resolution rate within strict deadlines and contributing to an improved statistical score of 90%
Retirement Coordinator
Conduent
Chesapeake, VA
11.2021 - 07.2022
- Spearheaded cross-functional training sessions, enhancing team collaboration and knowledge sharing, resulting in a 10% increase in productivity and efficient knowledge transfer
- Collaborated with and escalated items to the IT team to resolve system-wide issues and outages, contributing to a 15% decrease in system downtime and ensuring data integrity
- Successfully maintained compliance with retirement regulations, including ERISA and IRS guidelines, ensuring all plans adhered to legal requirements, eliminating compliance-related penalties
- Implemented a simplified system for tracking retirement contributions, reducing data entry errors by 5%, and optimizing data management procedures
- Communicated with and monitored the progress of 40+ clients per day to resolve any payment or plan issues, managing time well to ensure each client's needs and concerns were met
Personal Care Aid
AA&G
Portsmouth, VA
08.2018 - 01.2020
- Employed critical thinking and problem-solving abilities to adapt to changing patient needs, ensuring a seamless transition in care protocols for 10 individuals with diverse medical requirements
- Trained 5 colleagues in the use of electronic health records and telehealth platforms such as Therap, fostering a culture of digital competence and ensuring seamless patient data management
Education
Google IT Support Professional Certificate -
Merit America
12.2023
Medical Billing and Coding -
Tidewater Community College
Chesapeake, VA01.2023
Skills
- Verbal and written communication
- Conflict resolution techniques
- Focused on customer satisfaction
- Time management
- Training and Support
- Customer Engagement
- Networking
- Flexible Problem-Solving Skills
- Communication
- Attention to Detail
- Complaint resolution
- Workload prioritization
- Multitasking Abilities
- Analytical thinking
- Team building
- Damage investigation
- Professionalism
- Effective communication
- Teamwork
Affiliations
- Enjoy supporting those who are disadvantaged
References
References available upon request.
Timeline
Patient Services Representative
Livanta
10.2024 - Current
Claims Analyst
Elevance Health
06.2023 - Current
Retirement Coordinator
Conduent
11.2021 - 07.2022
Personal Care Aid
AA&G
08.2018 - 01.2020
Google IT Support Professional Certificate -
Merit America
Medical Billing and Coding -
Tidewater Community College
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