Natasha Carvalho
Methuen,MA
Summary
- Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
- Known for my ability to establish strong customer relationships in order to better understand customer needs and provide value-added solutions. Strengths in problem and decision making backed up by Business Management Degree training.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
- Well-qualified dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Dispatcher
G2 Secured Staff
Boston, MA
04.2022 - 11.2022
- Solved Issues, Improved operations and provided excellent customer service.
- In charge of resolving disagreements and negotiating manually beneficial agreements between parties.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Handled over 200 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.
- Aided customers by carefully listening, identifying problems, and making recommendations based on my extensive product knowledge. Used highly effective selling skills while properly engaging and presenting solutions to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues. Increased productivity by anticipating needs and providing excellent support.
- Generate timelines to achieve targets by overseeing the day-to-day activities of the team and motivating members to achieve and surpass organizational goals.
Customer Service Associate
KFC Taco Bell
Kissimmee, FL
10.2016 - 10.2020
- Demonstrated items to customers and created customer awareness, interest and sales.
- Performed daily inspections, basic maintenance, and minor repairs to keep gear and equipment in good working order.
- Worked as part of a team to complete efficient tasks and bring in top hauls.
- Resolved crew member conflicts by quickly addressing issues and providing effective mediation.
- Communicated openly with the management team to ensure smooth workflows during each
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Gateway High School
08.2014 - 05.2017
Associate of Arts - Business Management
Valencia College
08.2018 - 12.2020
Bachelor of Science - Business Management
University of Massachusetts - Boston
Boston, MA 08.2021 - Current
Skills
Excellent problem-solving and analytical skills with strong business judgment
Timeline
Dispatcher
G2 Secured Staff
04.2022 - 11.2022
Bachelor of Science - Business Management
University of Massachusetts - Boston
08.2021 - Current
Associate of Arts - Business Management
Valencia College
08.2018 - 12.2020
Customer Service Associate
KFC Taco Bell
10.2016 - 10.2020
High School Diploma -
Gateway High School
08.2014 - 05.2017
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