Natasha Chagolla
Hawaiian Gardens,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Dedicated to providing customer satisfaction with a positive attitude and to grow with the company.
Overview
22
22
years of professional experience
Work History
Claims Service Associate - Early Response
Automobile Club of Southern California
Long Beach , CA
11.2023 - Current
- Intake accurate and detailed claims for auto and property
- Intake high volume calls daily
- Collaborate closely with management, operating with in given authority levels to make informed claims decision
- Verify members according
- Provided accurate interpretations of policy coverage, ensuring members are thoroughly informed and supported throughout the claims process
Office Assistant
Pomona Collision Center
Pomona , CA
01.2011 - 11.2023
- Customer Service
- Updated and recorded customer information and verified insurance approval
- Answered and directed incoming calls and forwarded to proper personnel.
- Processed payments and updated accounts to reflect balance changes.
- Manage emails via Outlook Coordinated appointments for clients to come in for service.
- Handle Department of Government Services account: repair approvals and confirmed payment issued to shop.
- Assisted all Estimators and Supervisors (Office manager, Shop manager, General Manager and Owner)
Assistant Manager
Del Taco Inc.
Baldwin Park, CA
04.2002 - 01.2011
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Completed thorough opening, closing and shift change functions to maintain operation
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Medical Assistant -
Baldwin Park Adult School
2015
EKG/ECG Certified
Baldwin Park Adult School
2015
High School Diploma -
Riverside Poly High School
2002
Skills
- Scheduling
- Administrative Support
- Schedule Management
- Verbal and Written Communication
- Multitasking and Prioritization
- Office Equipment Operations
- Time Management
- Mail Distribution
- Positive and Professional
- Greeting and Seating Clients
- PC Proficient
- Correspondence Management
- Meticulous and Organized
- Multi-Line Telephone Skills
- Mail Handling
- Organization Skills
Timeline
Claims Service Associate - Early Response
Automobile Club of Southern California
11.2023 - Current
Office Assistant
Pomona Collision Center
01.2011 - 11.2023
Assistant Manager
Del Taco Inc.
04.2002 - 01.2011
Medical Assistant -
Baldwin Park Adult School
EKG/ECG Certified
Baldwin Park Adult School
High School Diploma -
Riverside Poly High School
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