Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natasha Charles

Dallas,TX

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Building positive relationships with patients, medical professionals, executives, healthcare organizations, and insurance providers is my passion

Overview

14
14
years of professional experience
1
1
Certification

Work History

HR Specialist III, L4 Accommodation Consultant

Amazon
06.2022 - 06.2023
  • Served as subject matter expert on Amazon's accommodations process and federal/state laws related to Americans with Disabilities Act (ADA) and ADA Amendments Act of 2008 (ADAAA).
  • Collaborated with various departments, including HR, Safety, Legal, Payroll, Benefits, and others, to coordinate accommodation processes.
  • Educated associates and HR Business Partners on Return to Work and accommodation processes.
  • Managed cases for up to 100k Amazon associates, ensuring compliance with Service-Level Agreements.
  • Provided training for Accommodation Consultants, HR Business Partners, and team members.

National Integration Pharmacy Liaison

Shields Health Solutions
04.2021 - 06.2022
  • Collaborated with implementation and training teams to onboard a permanent liaison for assigned clinic/location.
  • Provided direct support to patients throughout their medication therapy.
  • Communicated and triaged clinical questions to appropriate clinicians.
  • Managed over 70 patient and healthcare professional calls per day.
  • Conducted benefits investigations, prior authorizations, and financial assistance work.
  • Promoted hospital partner's specialty pharmacy while respecting patient choice.
  • Recommended workflow enhancements for optimal patient care.
  • Trained new hires/pharmacy liaisons on Electronic Health Record systems.

Certified Pharmacy Technician

The Pharmacy At Wellington
10.2015 - 04.2021
  • Managed vaccination clinic communications and organized clinics.
  • Scheduled and maintained testing and vaccine appointments.
  • Conducted new employee training, license renewals, and ensured compliance.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Communicated directly with doctors offices via telephone, fax and email.

Senior Certified Pharmacy Technician

Walgreens
02.2009 - 10.2015
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Conducted Medicare Part D enrollment reviews.
  • Managed drug inventory and employee schedules.
  • Taught accredited pharmacy tech programs and provided training to new technicians.
  • Entered patient profiles and prescriptions into medication software.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Education

Bachelor of Science - Health Information Management

Parker University
Dallas, TX
12.2021

Skills

  • Financial Analysis
  • Cross-functional Multi-Tasker
  • Operational Enhancement
  • Health Informatics
  • Quality Assessments
  • Strategic Planning
  • Leadership & Training
  • Reporting & Documentation
  • Billing & Coding
  • Microsoft Office – Word & Excel
  • Electronic Health Record (EHR) & Electronic Medical Record (EMR)
  • Technology: EPIC, Athenahealth, Agastha, Pioneer, QS1, Plus Acuity Scheduling Systems, Microsoft Suite

Certification

Licenses/Certifications:

  • Certified Pharmacy Technician (CPhT) - CPhT Number 5401-0701-0165-014
  • Pharmacy Technician License Number – 311578 – Texas
  • Pharmacy Technician License Number - PT95487 – Arkansas

Timeline

HR Specialist III, L4 Accommodation Consultant

Amazon
06.2022 - 06.2023

National Integration Pharmacy Liaison

Shields Health Solutions
04.2021 - 06.2022

Certified Pharmacy Technician

The Pharmacy At Wellington
10.2015 - 04.2021

Senior Certified Pharmacy Technician

Walgreens
02.2009 - 10.2015

Bachelor of Science - Health Information Management

Parker University

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Natasha Charles