Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Cherti

Reno

Summary

Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.

Overview

25
25
years of professional experience

Work History

Beauty Team Lead

Sephora @ Kohls
05.2023 - Current
  • Led cross-functional teams to enhance project delivery and operational efficiency.
  • Developed and implemented process improvements resulting in streamlined workflows.
  • Mentored junior staff, fostering skill development and team cohesion.
  • Coordinated resource allocation to optimize productivity and meet project deadlines.
  • Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
  • Established best practices for project management, ensuring consistency across teams.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Assisted in recruitment to build team of top performers.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Customer Service Area Supervisor

Kohls
05.2018 - Current
  • Drove customer satisfaction by addressing and providing swift resolution for escalated complaints.
  • Maintained adequate shift coverage by coordinating schedules and monitoring employee attendance.
  • Elevated performance with skilled supervision, training, work direction and guidance for personnel.
  • Promoted efficiency and productivity by coordinating daily department workflow.
  • Improved customer service standards by assessing staff performance and offering constructive feedback.
  • Met inbound customer needs while maintaining strict performance targets.
  • Resolved issues based on thorough investigations of concerns.

Sales Service Supervisor

Toys R Us
10.2015 - 06.2018
  • Trained employees to capitalize on all sales and service opportunities with proactive approaches.
  • Minimized store losses, training team members how to spot and prevent theft.
  • Coordinated regular store cleaning and product resets for optimal appearance.
  • Maintained attractive, well-organized displays with regular resets.
  • Assisted with inventory control efforts by arranging cycle counts and identifying potential shrink points.
  • Protected company and customer data by following information policies.
  • Transported items using pallet jacks.
  • Helped team handle high-volume work by prioritizing tasks and organizing supplies.

Restaurant Supervisor

The Original Mels Diner
10.2000 - 02.2009
  • Helped front of house team achieve highest possible guest satisfaction by empowering team members and handling escalated issues.
  • Achieved top performance from new staff by training and mentoring each employee.
  • Tracked inventory and notified management of supply needs for optimal service standards.
  • Assisted management with front-line supervision of 35 restaurant staff.
  • Kept team current on changing menu offerings, planned promotions, and service standards.
  • Maintained team professionalism by enforcing appearance and behavior standards.
  • Secured money and prevented losses with effective register controls and careful cash handling.
  • Increased profits with special menu offerings, seasonal changes and advertised promotions.
  • Focused service team with clear objectives, careful monitoring and consistent leadership.
  • Compiled and balanced cash receipts at end of day or shift.
  • Controlled costs, consistently tracking food and supply usage and minimizing waste.
  • Performed various financial activities such as cash handling, deposit preparation, and payroll.
  • Placed accurate supply orders based on previous usage trends and expected demands.

Accounts Payable Administrator

Erickson Framing
08.2001 - 08.2002
  • Kept records current with daily transaction posting.
  • Operated computers programmed with accounting software to record, store, and analyze information.
  • Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
  • Operated 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
  • Kept all areas clean, organized and in line with company professional standards.
  • Minimized aging accounts by monitoring open balances and pursuing payments.

Receptionist

Sierra Nevada VA Medical Center
02.2001 - 02.2002
  • Communicated with personnel to route messages, coordinate internal appointments, or direct personnel to various departments.
  • Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces.
  • Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.
  • Monitored lobby access and completed opening and closing duties.
  • Delivered exceptional customer service by offering requested information and independently resolving issues.
  • Answered 50+ calls per day using multi-line system and took messages or directed callers to correct personnel.
  • Organized efficient, easily accessed file system for digital and physical records.
  • Greeted persons entering establishment, determined nature and purpose of visit, and provided directions to specific destinations.

Education

Diploma -

Washoe HS
Reno, NV
04.2000

Skills

  • Team/ Self Development
  • Microsoft Office Suite
  • Event Planning and Execution
  • Complaint/ Conflict Resolution
  • Critical thinking
  • Performance Management
  • Inbound call management
  • Logistics/ Omni Channel Resolution
  • Attention to detail
  • Coaching and mentoring
  • Performance monitoring
  • Schedule management
  • Operations management
  • Employee evaluation
  • Product management
  • Human resources management
  • Deadline management
  • Employee training
  • Task delegation
  • Strategic planning
  • Budget management
  • Loss prevention
  • Problem-solving
  • People management
  • Goal setting

Timeline

Beauty Team Lead

Sephora @ Kohls
05.2023 - Current

Customer Service Area Supervisor

Kohls
05.2018 - Current

Sales Service Supervisor

Toys R Us
10.2015 - 06.2018

Accounts Payable Administrator

Erickson Framing
08.2001 - 08.2002

Receptionist

Sierra Nevada VA Medical Center
02.2001 - 02.2002

Restaurant Supervisor

The Original Mels Diner
10.2000 - 02.2009

Diploma -

Washoe HS

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