NATASHA CHIRADZA
Portland
Summary
Versatile and compassionate professional with a strong background in caregiving, hospitality, guest services, child care, and wellness coordination. Over eight years of experience supporting individuals of all ages—from children in play-based environments to elderly residents in home and assisted living care. Skilled in personal care, medication management, emotional support, and schedule coordination. Proven ability to manage front desk operations, resolve guest concerns, and deliver outstanding customer service in spa and cruise line settings. Known for cultural sensitivity, strong communication, creative problem-solving, and a service-focused approach across diverse roles and environments. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Caregiver
Petra’s Home Care
Portland
01.2024 - Current
- Provide mobility assistance, companionship, and emotional support to clients.
- Communicate with medical professionals and ensure proper medication management.
- Support hygiene care routines and monitor client well-being.
Front Desk Operations
Royal Caribbean / Celebrity Cruises
International
01.2022 - 01.2024
- Coordinated front desk schedules and assisted in guest service planning for each voyage.
- Responded professionally to escalated guest concerns and ensured positive experiences.
- Supported Guest Services Manager and assigned daily responsibilities to team members.
- Reference: musongelwa@gmail.com / +1 (786) 912-2237
Guest Services Coordinator
Laylay's Beauty and Spa
Johannesburg
08.2018 - 03.2020
- Managed front desk operations, scheduled appointments, and provided client support.
- Ensured smooth spa operations with professional customer interactions.
- Maintained a serene and welcoming environment for wellness clients.
- Maintained updated records of all reservations and cancellations in the system.
- Researched and answered inquiries from potential customers via telephone or email.
Caregiver
Comfort Care Home Pty Ltd
01.2018 - 01.2020
- Assisted over 35 residents aged 68–97 with hygiene, dressing, mobility, and daily care.
- Managed daily routines, appointments, medication schedules, and family visits.
- Organized recreational activities like storytelling, games, and movie nights to improve morale.
- Reference: Supervisor – +27 62 428 8540
Child Care Specialist
Kinder Joy Play Corner
Cape Town
01.2016 - 12.2018
- Supervised and cared for children in a play-based environment.
- Designed interactive learning activities to promote development and creativity.
- Maintained open communication with parents regarding child behavior and progress.
Education
High School Diploma -
Zengeza 1 High School
Harare Zimbabwe12-2015
Skills
- Mobility assistance
- Customer service
- Recreational activity organization
- Client well-being monitoring
- Hygiene care
- Communication skills
- Conflict resolution
- Problem solving
- Attention to detail
- Documentation
- Reservation management
- Front desk operations
- Time management
- Team collaboration
- Scheduling appointments
- Interpersonal skills
- Guest relations
References
- Comfort Care Home, Supervisor, +27 62 428 8540
- Musongelwa@gmail.com, +1 (786) 912-2237, Royal Caribbean Cruises
- Additional references available upon request.
Timeline
Caregiver
Petra’s Home Care
01.2024 - Current
Front Desk Operations
Royal Caribbean / Celebrity Cruises
01.2022 - 01.2024
Guest Services Coordinator
Laylay's Beauty and Spa
08.2018 - 03.2020
Caregiver
Comfort Care Home Pty Ltd
01.2018 - 01.2020
Child Care Specialist
Kinder Joy Play Corner
01.2016 - 12.2018
High School Diploma -
Zengeza 1 High School
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