Natasha S Chowdhury
Warren,MI
Summary
Dedicated Dining Room Manager with 3.5 years of experience and committed to organization and high standards of customer service and senior living community. Adept at interpersonal communication and professionalism with extensive knowledge of Fine Dining Room. Successful at training a best-in-class front of house staff. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Dining Room Manager
Rose Senior Living
09.2022 - Current
- Enhanced resident satisfaction by ensuring timely and efficient service in the dining room.
- Resolved resident's complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Greeted residents and their family members, sat at tables, and brought orders to assist staff.
- Trained new hires on standard company policies, procedures, and best practices, fostering a culture of excellence within the team.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Implemented a training program for front-of-house staff to maintain high standards of customer service.
- Boosted employee morale and retention through effective communication and team-building activities.
- Developed strong relationships with residents, resulting in a high rate of repeat clientele.
- Streamlined operations by creating efficient schedules for all dining room staff members.
- Optimized workflow by cross-training employees in various roles throughout the dining room operation.
- Implemented cost-saving measures without sacrificing quality.
- We have fostered a culture of teamwork among staff members by regularly hosting meetings to discuss goals, challenges, and successes within the department.
- I conducted regular performance evaluations for staff members, identifying areas for growth and providing constructive feedback.
- Increased revenue by organizing special events such as activity wine tastings, themed dinners for residents, and holiday celebrations
- I assisted in budget development for the dining room department by analyzing past trends and making informed projections for future needs.
- Collaborated with the culinary team to develop menus that catered to diverse resident's preferences and dietary restrictions.
- Coordinated with other departments such activity to ensure seamless event execution.
- Stayed current on industry trends and best practices, attending conferences and workshops to continually improve the dining room experience for guests.
- Contributed to marketing efforts by working closely with management to create promotional materials highlighting unique offerings within the dining room experience.
- Led planning, set up, and take down for special events.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated resident concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Purchased food and cultivated strong vendor relationships.
- Oversaw food preparation and monitored safety protocols.
- Monitored and adjusted pricing, discounts, and promotions to maximize profitability.
- Developed unique events and special promotions to drive sales.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items, and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent line checks.
- Kept facility compliant with health codes, sanitation requirements, and license regulations, alleviating potentially heavy fines.
Food & Beverage Operational Assistant
Brio Of Johnston
04.2021 - 07.2022
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Handled residents complaints professionally.
- Enhanced team productivity by providing proper training and support to staff members.
- Helped establish a positive workplace culture through teamwork and open communication among employees.
- Assisted in inventory management for optimal stock levels and minimized wastage.
- Participated in hiring processes by conducting interviews and evaluating candidates'' suitability for various roles within the organization.
- Ensured compliance with health and safety regulations, maintaining a clean and safe work environment.
- Maintained excellent communication between the cooks and back-of-house servers teams for seamless operations.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected Residents or Family loads.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Social Worker
Red Crescent Society
07.2014 - 02.2017
- Supervise the work of other caseworkers
- Provide ongoing support to families and children
- Advocate for parents and children, providing them with resources and work referrals
- Place children in improved housing situations
- De-escalated stressful situations through individual and family crisis interventions.
- Provide individual and group counseling services initiate strong, positive working relationships with management and employee teams
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
Education
Michigan Alcohol Seller Server Course
04.2024
Food Handler Essential Course
04.2024
Certification Course - Certified Dietary Manager
Des Moines Area Community College
Ankeny, IA09.2021
BBA - Marketing
University of Asia Pacific
74/A Green Road, Bangladesh, Dhaka07.2020
Skills
- Wine pairing knowledge
- Complaint Handling
- Customer Service
- Leadership trained
- Food safety knowledge
- Team Management
- Sanitation Standards
- Guest Relations
- Employee Scheduling
- Fine dining experience
- Table setting expertise
- Language proficiency
- Payment processing understanding
- POS Terminal Operation
- Problem-Solving
- Reliable and Responsible
- Collaboration and Teamwork
- Safe Food Handling
- Calm and Pleasant Demeanor
- Employee Supervision
- Delegating Assignments and Tasks
- Work Planning and Prioritization
- Coaching and Mentoring
- Recruitment and hiring
- Training and Onboarding
- Staff Supervision
- Performance Improvement
Timeline
Dining Room Manager
Rose Senior Living
09.2022 - Current
Food & Beverage Operational Assistant
Brio Of Johnston
04.2021 - 07.2022
Social Worker
Red Crescent Society
07.2014 - 02.2017
Michigan Alcohol Seller Server Course
Food Handler Essential Course
Certification Course - Certified Dietary Manager
Des Moines Area Community College
BBA - Marketing
University of Asia Pacific
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