Natasha Clark
Stone Mountain,GA
Summary
To obtain a position where I can use my skills and abilities in a progressive and challenging environment Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Manager
Cricket Wireless
10.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Logistics Coordinator
Randstad
01.2019 - 01.2019
- Ensured customer satisfaction by analyzing shipments and proactively identifying potential issues for resolution
- Increased revenues by strengthening carrier relationships and building carrier lane capacity
- Maximized profits by effectively negotiating carrier pricing
- Located carrier capacity by utilizing multiple carrier databases within operating system and web based applications
Customer Service Representative
American Cancer Society
05.2015 - 04.2017
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Delivery Driver
DHL
09.2001 - 09.2009
- Deliver a wide variety of items to different addresses and through different routes
- Follow routes and time schedule
- Load, unload, prepare, inspect and operate a delivery vehicle
- Ask for feedback on provided services and resolve clients’ complaints
Education
High School Diploma - undefined
Lithonia High School
01.1994
Skills
- Excellent customer service skills
- Time Management
- Problem Solving
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Verbal Communication
- Written Communication
- Customer Service Experience
- Logistics Experience
- Ability to work well independently and in groups
- Ability to learn new things rapidly and adapt to new environments
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Documentation and reporting
- Strategic planning
- Operations management
- Project planning
- Customer relationship management (CRM)
Timeline
Manager
Cricket Wireless
10.2021 - Current
Logistics Coordinator
Randstad
01.2019 - 01.2019
Customer Service Representative
American Cancer Society
05.2015 - 04.2017
Delivery Driver
DHL
09.2001 - 09.2009
High School Diploma - undefined
Lithonia High School
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