NATASHA CLARKE
Brooklyn,NY
Summary
Social Services professional with solid background in managing and developing programs to support diverse populations. Skilled in team leadership, resource allocation, and policy implementation. Known for strong collaboration, adaptability, and delivering results in shifting environments. Expertise includes training, supervision, case management, community outreach, and regulatory compliance.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Disability Analyst
Office of Temporary Disability
01.2023 - 04.2024
- Review individual claims for disability benefits under the provisions of Title II and Title XVI of the Social Security Act and special programs to determine the claimant’s eligibility for such benefits
- Evaluate the basis for the claim after examining complex medical reports from physicians, hospitals, and medical labs as well as vocational information in view of the claimant’s disability, age, education, and work history
- Clarify any issues by face-to-face or telephone interviews with claimants, administrators, physicians, attorneys, or other medical record personnel
- Prepare a detailed written analysis of the case information providing a full explanation of the investigation, documentation, and assessment of the medical and other evidence that led to the decision concerning the claim
Program Manager
Bridging Access to Care
04.2021 - 05.2023
- Company Overview: Brooklyn, N.Y
- Collaborated with stakeholders to define program objectives, scope, and success criteria for 3 programs: Harm Reduction Program, 340B Pharmacy Program
- Completion of monthly chart reviews for 3 programs for accuracy, deliverables, progress notes and necessary mandatory documents
- Approve and monitor staff attendance and performance using Trauma Informed Care Model
- Developed detailed project plans, including timelines, milestones, tasks assignments, and dependencies
- Monitored program progress regularly and implemented corrective actions when necessary to ensure on-time delivery
- Facilitated effective communication among team members, senior management, clients/vendors throughout the program lifecycle
- Identified risks and issues proactively; developed mitigation strategies to minimize their impact on the program’s outcomes
- Conducted regular status meetings with project teams to review progress against goals and address any challenges or road blocks
- Ensured compliance with regulatory requirements by implementing appropriate controls within program framework
- Coordinated change management activities associated with program initiatives; ensured smooth transition for impacted stakeholders/users
- Implemented performance measurement systems to track key metrics related to program success criteria
- Provided leadership guidance and mentorship to line staff within the program portfolio
- Developed comprehensive reports/presentations summarizing program status updates for executive-level stakeholders of NYC Department of Health and AIDS Institute Ryan White Part A HIV Navigation Services Program
- Led continuous process improvement efforts across multiple projects/programs through identification of best practices
- Collaborated with HR department in recruiting/selecting qualified candidates for project/program roles
- Established strong relationships with key stakeholders at all levels of the organization (internal/external)
- Developed and maintained program documentation, including project charters, scope statements, and communication plans
- Brooklyn, N.Y
Program Manager
Baltic Street AEH- DYSRIP-Community Care of Brooklyn- Project Re-Entry
05.2018 - 04.2021
- Company Overview: Brooklyn, N.Y
- Provided oversight for the day-to-day operations of two (2) program sites
- Managed a staff of ten (10) Senior Peers & Peer Bridgers
- Developed Standard Operation Procedures for the program
- Provided group & one-on-one Supervision sessions with subordinate staff to ensure deliverables aligned with program requirements
- Lead and facilitated support group sessions for clients
- Provided acute and timely reports as required/requested by Program Executives and other designated authorities
- Ensured all program policies and practices were followed
- Ensured and protected client civil liberties and rights
- Participated in training sessions designed to promote growth and skill development
- Brooklyn, N.Y
Care Manager
Maimonides Medical Center – DYSRIP
11.2016 - 05.2018
- Company Overview: Brooklyn, NY
- Assessed and coordinated with eligible Medicaid patients to identify their goals and locate the specific support services that enhance well-being
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
- Linked patients to various services including medical providers and social services benefits
- Worked closely with an interdisciplinary team including a primary medical provider, psychiatrist, therapist, and outpatient program staff members to develop a single, integrated care plan
- Served as an advocate for the individual’s needs and choices
- Provided the individual the opportunity to be independent and productive
- Kept all documentation and assessments up to date
- Brooklyn, NY
Medicaid Service Coordinator
Lifespire Inc.
11.2015 - 11.2016
- Company Overview: Brooklyn, N.Y
- Linked individuals to community resources, monitor existing services, maintain entitlements, and acted as a liaison between the individual and service providers
- Served as an advocate for the individual’s needs and choices
- Provided the individual the opportunity to be independent and productive
- Collaborated and coordinated planning of Individual Service Plans and ensure implementation
- Followed regulations provided by The Office of People with Development Disabilities (OPWDD)
- Ensured that all providers maintain up to date documentations
- Brooklyn, N.Y
Child Protective Specialist I
Administration for Children Services
04.2011 - 11.2015
- Company Overview: New York, N.Y
- Investigated allegations of child abuse and/or neglect called into New York State Registry
- Ensured the safety of all children within the scope of the Administration of Children’s Services
- Provided assessment for maltreatment and abuse of children
- Evaluated the homes of clients to assess for safety
- Interviewed clients, family members, and medical professionals and verify accuracy of information provided
- Investigated and documented all findings that could potentially harm a child(ren)
- Provided preventive services for families in need
- Provided testimonies for legal proceedings pertaining to the removal of a child
- Collaborated with various service providers to ensure families receive assistance as needed
- New York, N.Y
Police Administrative Aide
NYC Police Department, Employment Management Division
11.2010 - 04.2011
- Company Overview: New York, N.Y
- Provided support to Police Officers in a broad range of administrative duties
- Provided members of service with information needed regarding their career with NYPD
- Maintained records for active and non-active members of service
- New York, N.Y
Child Protective Specialist I
Administration for Children Services
03.2009 - 11.2010
- Company Overview: Staten Island, N.Y
- Investigated all allegations of child abuse and/or neglect called into New York State Registry
- Collected pertinent information from collateral resources regarding allegations of abuse and/or neglect
- Ensured the safety of all children within the scope of the Administration of Children’s Services
- Staten Island, N.Y
Senior Police Administrative Aide
New York City Police Department, Clerical Department
06.2008 - 03.2009
- Company Overview: Brooklyn, N.Y
- Supervised Police Administrative Aides in the clerical unit
- Delegated assignments and ensured they were carried out effectively and timely
- Managed on the job accident logs for uniform and civilian members of service
- Ordered and ensured the availability of precinct supplies
- Maintained and distributed records of evaluations for uniform members of service
- Brooklyn, N.Y
Education
Master of Science - Social Work
Widener University
Chester 01.2020 - 05.2022
Bachelor of Science - Psychology
Ellis College of NYIT
Old Westbury, NY 01.2005 - 05.2007
Skills
- Social Services
- Child Protection Investigations
- Healthix
- NextGen
- GSI Dashboard
- All Scripts
- ChartMaxx
- SCM
- Foothold AWARDS
- EShare
- ECR
- Disability Case Processing System
- Social Security Administration System
- EMR
- MS Excel
- Excel proficiency
- Process enhancement
- Policy and procedure improvements
- Team leadership and direction
- Performance monitoring
- Team training and development
- Documentation proficiency
- Collaboration
- Medical Terminology
- Multidisciplinary team collaboration
Timeline
Disability Analyst
Office of Temporary Disability
01.2023 - 04.2024
Program Manager
Bridging Access to Care
04.2021 - 05.2023
Master of Science - Social Work
Widener University
01.2020 - 05.2022
Program Manager
Baltic Street AEH- DYSRIP-Community Care of Brooklyn- Project Re-Entry
05.2018 - 04.2021
Care Manager
Maimonides Medical Center – DYSRIP
11.2016 - 05.2018
Medicaid Service Coordinator
Lifespire Inc.
11.2015 - 11.2016
Child Protective Specialist I
Administration for Children Services
04.2011 - 11.2015
Police Administrative Aide
NYC Police Department, Employment Management Division
11.2010 - 04.2011
Child Protective Specialist I
Administration for Children Services
03.2009 - 11.2010
Senior Police Administrative Aide
New York City Police Department, Clerical Department
06.2008 - 03.2009
Bachelor of Science - Psychology
Ellis College of NYIT
01.2005 - 05.2007
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