Natasha Clarke
Uniondale,NY
Summary
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Overview
12
12
years of professional experience
Work History
Direct Support Professional
Community Mainstreaming Associates (CMA)
02.2023 - Current
- Provide support to individuals in the areas of personal care, self-care, communication, behavioral modification, personal interaction, and social relationships.
- Provide hourly bed checks and document accordingly.
- Help with home organization tasks such as preparing meals, cleaning and sanitizing household.
- Follow individuals' daily schedules while implementing all formal goals and protocols.
- Collect data such as goals, outings, and progress notes.
- Obtain certification for medication administration (AMAP)
- Complete all required training and attend monthly staff meetings.
- Complete incident reports as necessary
Director of Day Habilitation Services
Center for Rapid Recovery
09.2023 - 02.2025
- Fostered cooperative and friendly relations with community resources, which might further promote or protect the interest of the program.
- Attended OPWDD trainings on the latest developments in the field and seek to improve policies, methods, procedures, etc.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Ensures that attendance is up to program capacity.
- Conduct life plan meetings, formulate goals and implement service plans.
- Complete weekly/monthly billing documentation in accordance with agency guidelines.
- Accurately track and document financial needs of program.
Residential Assistant Manager
Citizens Options Unlimited
09.2021 - 04.2023
- Supervised staff and ensure that individuals are receiving care to according to goal implementation.
- Conducted regular safety inspections of common areas and individual units to ensure compliance with local regulations and policies.
- Completed monthly documentation in accordance with agency guidelines.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
Homeless Outreach Specialist
Bowery Residents Committee (BRC)
08.2018 - 12.2021
- Provided direct outreach, escort, and referral services for all homeless individuals encountered.
- Provided comprehensive case management services to identified chronic homelessness individuals
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Identified the signs and symptoms of mental health and substance abuse issues and gain a working knowledge of all available services.
- Conducted assessments to identify barriers to housing barriers and securing entitlements.
Mobile Residential Support Team Case Manager
Options for Community Living
01.2021 - 03.2021
- Provided supportive case management services to tenants with mental illness in permanent housing and provides on-site visits to scattered site locations.
- Communicated with tenant, treatment team, and the Mobile Residential Support Team (MRST) to identify
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Home Community Based Service Provider
Options for Community Living
06.2020 - 01.2021
- Provided support to program participant, treatment team, and program supervisor to identify client strengths that promote recovery and facilitate goal achievement.
- Assisted the individual in seeking strategies to achieve mental health and healthcare goals, sobriety, housing stability, vocational training and to prevent where possible, emergency room usage and inpatient hospitalization and while adhering to ongoing goal plan.
- Collaborated with cross-functional teams to deliver cohesive and comprehensive service offerings, resulting in improved client satisfaction.
- Worked with clients to maximize individual success.
- Maintained detailed records of client interactions, tracking progress over time and using data to inform future decision making.
Direct Support Professional
Life’s Worc
02.2015 - 08.2020
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
Rapid Rehousing Case Manager
Options for Community Living
08.2019 - 06.2020
- Assisted homeless clients with temporary housing placements and identify permanent housing that clients can afford independently in the community.
- Assisted with linkages to educational and/or vocational resources and budgeting skills to support financial independence
- Provided ongoing oversight of the housing sites including safety checks and regular visits, rent payment, assisting in site maintenance.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Habilitation Specialist
Quality Services for the Autism Community (QSAC)
12.2014 - 12.2017
- Promoted positive behavior change through the implementation of evidence-based interventions and strategies.
- Took clients out into community on regular basis and maintained close supervision during outings.
- Assisted habilitation specialist in maintaining clean and organized classroom.
- Ensured compliance with state regulations and guidelines through diligent documentation and record keeping practices.
- Empowered individuals by identifying their strengths, interests, and capabilities as a foundation for goal-setting efforts.
- Supported clients in daily living tasks such as meal preparation, hygiene routines, and household management.
Direct Support Professional
Adults and Children with Learning and Developmental Disabilities Inc. (ACLD)
04.2013 - 12.2014
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Transport individuals to and from medical appointments & recreation activities using agency vehicles.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Education
Bachelor of Science - General Studies
Suny College At Old Westbury
12.2024
Associate of Arts - Secondary Education
Nassau Community College
05.2009
Advance Regents Diploma - Liberal Arts
Uniondale High School
06.2006
Skills
- Approved Medication Administration Personnel (AMAP) Certification
- American Heart Association; CPR, First Aid & AED Certification
- Mental Health First Aid Certification
- IAC Incident Investigation Certification
Timeline
Director of Day Habilitation Services
Center for Rapid Recovery
09.2023 - 02.2025
Direct Support Professional
Community Mainstreaming Associates (CMA)
02.2023 - Current
Residential Assistant Manager
Citizens Options Unlimited
09.2021 - 04.2023
Mobile Residential Support Team Case Manager
Options for Community Living
01.2021 - 03.2021
Home Community Based Service Provider
Options for Community Living
06.2020 - 01.2021
Rapid Rehousing Case Manager
Options for Community Living
08.2019 - 06.2020
Homeless Outreach Specialist
Bowery Residents Committee (BRC)
08.2018 - 12.2021
Direct Support Professional
Life’s Worc
02.2015 - 08.2020
Habilitation Specialist
Quality Services for the Autism Community (QSAC)
12.2014 - 12.2017
Direct Support Professional
Adults and Children with Learning and Developmental Disabilities Inc. (ACLD)
04.2013 - 12.2014
Associate of Arts - Secondary Education
Nassau Community College
Bachelor of Science - General Studies
Suny College At Old Westbury
Advance Regents Diploma - Liberal Arts
Uniondale High School
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