Natasha Claussell
12796 GETTYSBURG CIR ORLANDO
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Handles demanding priorities by collaborating closely with team members and diligently completing every task. Devoted to delighting every guest with exceptional service and contributing to team success. Willing to take on any task and adapts quickly to new needs and policies.
Customer service focus and Client Relations Event Setup and Banquet Coordination Time management Multitasking Team Collaboration HIPAA Compliance Interpersonal Skills POS Systems
Overview
14
14
years of professional experience
Work History
Banquet Server
Marriott Gaylord Palms Resort
11.2015 - Current
- Delivered superior guest service by proactively anticipating guest needs.
- Communicated with other servers to facilitate guest service and task completion.
- Completed event breakdown, transporting furniture and equipment to storage areas.
- Provided support for other team members when needed during high-volume events.
- Worked together with other servers to enhance guest service.
- Conducted pre-event meetings with team members to review expectations and responsibilities.
- Assisted banquet captains with organizing banquet pulls and setting up equipment.
Sales Associate
Swarovski Boutique
09.2014 - 08.2016
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
- Assisted customers with sales and service needs.
- Managed multiple tasks simultaneously while meeting deadlines.
- Handled cash register transactions efficiently and accurately.
- Communicated effectively with supervisors regarding daily tasks and priorities.
- Stayed informed about industry trends and competitor offerings for better client engagement.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Collaborated with team members to achieve monthly sales targets.
- Built rapport with customers by offering friendly, welcoming environment in store.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Beauty Advisor
Sephora
07.2014 - 11.2014
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
- Assisted customers with sales and service needs.
- Managed multiple tasks simultaneously while meeting deadlines.
- Handled cash register transactions efficiently and accurately.
- Communicated effectively with supervisors regarding daily tasks and priorities.
- Stayed informed about industry trends and competitor offerings for better client engagement.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Collaborated with team members to achieve monthly sales targets.
- Built rapport with customers by offering friendly, welcoming environment in store.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Sales Specialist
Victoria Secret
07.2011 - 08.2014
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
- Assisted customers with sales and service needs.
- Managed multiple tasks simultaneously while meeting deadlines.
- Handled cash register transactions efficiently and accurately.
- Communicated effectively with supervisors regarding daily tasks and priorities.
- Stayed informed about industry trends and competitor offerings for better client engagement.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Collaborated with team members to achieve monthly sales targets.
- Built rapport with customers by offering friendly, welcoming environment in store.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
Education
Associate in Arts (A.A.) - General Studies
Valencia Community College
Winter Park, Florida12.2024
Skills
- Customer service focus and Client Relations
- Event Setup and Banquet Coordination
- Time management
- Multitasking
- Team Collaboration
- HIPAA Compliance
- Interpersonal Skills
- POS Systems
Timeline
Banquet Server
Marriott Gaylord Palms Resort
11.2015 - Current
Sales Associate
Swarovski Boutique
09.2014 - 08.2016
Beauty Advisor
Sephora
07.2014 - 11.2014
Sales Specialist
Victoria Secret
07.2011 - 08.2014
Associate in Arts (A.A.) - General Studies
Valencia Community College
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