Natasha Climer
CSR
San Antonio,TX
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
20
20
years of professional experience
Work History
Stay at Home Mom
My Three Beautiful Children
San Antonio, TX
10.2016 - Current
- Solved grievances and complaints by collaborating with residents.
- Enforced policies and safety standards through building and room rounds.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
CSR
Spectrum
Mililani, HI
08.2014 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Office Clerk/Surveyor
Covan World-Wide Moving Inc.
Kapolei, HI
06.2005 - 08.2014
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Delivered clerical support by handling range of routine and special requirements.
- Kept reception area clean and neat to give visitors positive first impression.
- Performed field calculations to complete assessments.
- Coordinated survey crew activities and oversaw field operations.
- Gathered, organized, and modeled data for reports and presentations.
Education
Associate of Arts - Business Administration
University of Phoenix
Online06.2012
Skills
- Needs Assessment
- Order and Refund Processing
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Customer Account Management
- Upbeat and Positive Personality
Timeline
Stay at Home Mom
My Three Beautiful Children
10.2016 - Current
CSR
Spectrum
08.2014 - 09.2019
Office Clerk/Surveyor
Covan World-Wide Moving Inc.
06.2005 - 08.2014
Associate of Arts - Business Administration
University of Phoenix
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