Natasha Clodfelter
Bement,Illinois
Summary
Driven by a results-focused approach, I excelled at Community Action Partnership of Central Illinois, managing a large caseload and spearheading multiple assistance programs. My expertise in regulatory compliance and exceptional communication skills have significantly enhanced service delivery and client satisfaction, demonstrating the ability to optimize workflows and build lasting relationships.
Overview
12
12
years of professional experience
Work History
LIHEAP Intake Coordinator
Community Action Partnership of Central Illinois
05.2021 - Current
- Maintained caseload of clients on the LIHEAP and PIPP programs for Piatt and DeWitt Counties, approximately 600 households, as well as administrating our Weatherization program, the Ameren Illinois HEIQ Weatherization program and the Illinois Rental Payment Program during and immediately after the Covid pandemic.
- Conducting initial assessment of client needs and program/service eligibility. Providing appropriate internal and external referrals resulting in increased services provided to clients.
- Collaborating with other departments and local social service agencies to provide the most effective assistance for our clients in order to meet our goal of raising families out of poverty.
- Maintaining office productivity by handling a high volume of appointments, phone calls, email inquiries and walk-in clients while keeping high standards of performance, minimizing regulatory risks and liability across programs.
- Offering support to coworkers and superiors during high-volume periods.
- Training new employees on policies and procedures.
- Maintaining best practices in record keeping per organizational standards ensuring accuracy among documents and regulatory compliance.
- Maintained strict confidentiality of client information, adhering to HIPAA guidelines and company policies.
- Reduced errors in client data entry with thorough verification processes and attention to detail.
Photography Assistant, Office Manager
Blue In Green Photography
07.2017 - 06.2024
- Planned and prepared for on-location and studio shoots.
- Managed schedule by assessing daily assignments and coordinating duties.
- Supported photography and video shoots by helping with equipment setup.
- Streamlined workflow by organizing and maintaining photography equipment, ensuring quick access during shoots.
- Supported photographers in capturing high-quality images through precise positioning of subjects, props, and backgrounds.
- Assisted in coordinating logistics for location-based shoots, including securing permits and scouting suitable sites based on project requirements.
- Maximized photographer''s time investment through effective pre-shoot planning discussions that ensured all necessary resources were available at each session.
- Managed scheduling requests efficiently to accommodate multiple clients while minimizing conflicts or delays.
- Improved efficiency by managing digital files, archiving images, and maintaining a well-organized database of completed projects.
- Collected upcoming photoshoot information for records management.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Monitored trends in photography to stay current in industry.
- Delivered exceptional customer service by promptly responding to client inquiries and addressing any concerns throughout the project lifecycle.
- Facilitated smooth communication between photographers, models, stylists, makeup artists throughout the production process.
- Contributed to successful marketing campaigns by providing visually compelling content for print materials, social media platforms, and websites.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
Customer Support Specialist
Brighton Cabinetry
04.2012 - 10.2018
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Maintained and managed customer files and databases.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Resolved concerns with products or services to help with retention and drive sales.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Associate of Applied Science - Civil Engineering
Lake Land College
Mattoon, IL06.2011
Nursing - Practical Nursing
Lake Land Community College
Mattoon, IL08.1998
High School Diploma -
Mattoon High School
Mattoon, IL06.1996
Skills
- Regulatory Compliance
- Documentation and Recordkeeping
- Cross-cultural sensitivity
- Multitasking and Organization
- Active Listening
- Excellent Communication
- Relationship Building
- Analytical Thinking
Community Action Specific Training
- Trauma-Informed Series -
Trauma 101, ACE's: Understanding Adverse Childhood Experiences and Their Impact on Trauma-Informed Care.
Understanding The Biological Impact of Trauma.
Strategies for Mitigating Burnout, Compassion Fatigue and Vicarious Trauma in Trauma-Informed Care.
- Fraud, Waste, Abuse and Ethics.
- Decarceration: Advocating With. How to Avoid Replicating Harmful Patterns When Providing Direct Services.
By The Illinois Prison Project.
- Making Your Voice Heard
Political Activity by the Rules.
Timeline
LIHEAP Intake Coordinator
Community Action Partnership of Central Illinois
05.2021 - Current
Photography Assistant, Office Manager
Blue In Green Photography
07.2017 - 06.2024
Customer Support Specialist
Brighton Cabinetry
04.2012 - 10.2018
Associate of Applied Science - Civil Engineering
Lake Land College
Nursing - Practical Nursing
Lake Land Community College
High School Diploma -
Mattoon High School
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