NATASHA COCKERHAM
New Orleans,LA
Summary
Knowledgeable customer service and medical office professional talented at correcting and resubmitting claims, preparing patient charts and reviewing health records to identify proper diagnosis codes for billing. Offers background in reviewing, analyzing and managing medical record information to obtain prior authorizations from insurance companies and ensure payment while navigating patient care.
Overview
22
22
years of professional experience
Work History
Medical Coding Specialist/ Diagnostic Scheduler / Medical Receptionist/ Medical Records
LSU Health Sciences Center New Orleans
11.2016 - Current
- Ensure great communication between patients and medical staff, provide patients with info on clinic services, procedures and protocols
- Respond to patients concerns and needs
- Analyze and interpret patients account data and facilitate payments
- Post patients demographics and financial entries into predefined hospital database
- Respond to patient complaints regarding hospital services and ensure that concerns are handled properly
- Assist patients with problems associated with hospital registration and admission
- Answered phone calls and messages for providers multi specialty medical facility, scheduling appointments, and handling patient inquiries.
Cashier
Husdon Group
01.2003 - 11.2016
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Completed all point of sale opening and closing procedure
- Including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Welcomed customers into the store and helped locate items
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
- Resolved all customers complaints in a process manner while prioritizing customer satisfaction
- Verified that all customers received receipts or emails for their purchases
- Cultivated a customer focused shopping environment by greeting and responding to all customers in a friendly manner
- Greeted customers entering store and responded promptly to customer needs.
Education
AS - Business Management
Delgado Community College
New Orleans, LA01.2012
Skills
- Leadership
- Management
- Logistics
- Systems
- Inventory
- ICD-10 proficiency
- Medical abbreviation
- Insurance verification
Timeline
Medical Coding Specialist/ Diagnostic Scheduler / Medical Receptionist/ Medical Records
LSU Health Sciences Center New Orleans
11.2016 - Current
Cashier
Husdon Group
01.2003 - 11.2016
AS - Business Management
Delgado Community College
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