Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Colbert-McCray

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

12
12
years of professional experience

Work History

Traveling Medical Assistant

Flow Health
09.2021 - 12.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Lead Medical Assistant/ Cosmetic/Surgical Patient Care Coordinator/Assistant Study Coordinator

Skincare and Laser Physicians of Beverly Hills
04.2015 - 04.2021
  • Room patients, set up tray for procedures (sterile and non- sterile) assist during procedures to include the use of Local injectable and topical anesthetic, prep fillers, toxins, lasers, prep lab and path specimens, relay results to patients, schedule Mohs and Excision surgeries, coordination of surgical procedures to be performed in a hospital setting or outside surgeon, take photos pre and post treatment, enroll patients into biological programs and train patients to self-administer biologic injections, perform venipuncture on patients to include testing for Accutane and FDA Investigational study patients
  • Reason for Leaving: COVID-19 related.

Front and Back Office Medical Assistant

Office Works
03.2014 - 04.2015
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Collected deductibles and copays to post money to patient accounts.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Cross-trained in front-office procedures to back up reception staff.
  • Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
  • Ordered prescription refills on behalf of existing office patients.
  • Assisted office manager with tracking inventory and restocking examination rooms and stations.
  • Triaged patients in-person and via telephone to help optimize clinical resources.
  • Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
  • Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
  • Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
  • Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
  • Kept equipment operating by following operating instructions and troubleshooting any problems.
  • Maintained vendor spreadsheet with contact information for easy use by administrative and clinical staff.

Front Office Medical Receptionist/Back Office Medical Assistant

Pediatric Dermatology of OC
02.2013 - 03.2014
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Front and Back Office Medical Assistant

Dermatology Associates Of So. Ca
03.2011 - 05.2012
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Collected deductibles and copays to post money to patient accounts.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Cross-trained in front-office procedures to back up reception staff.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
  • Triaged patients in-person and via telephone to help optimize clinical resources.
  • Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
  • Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
  • Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.

Education

Medical Assistant, CPR, OSHA, HIPAA -

Infotech Career College
Bellflower, Ca

Undergrad Psychology Program

Cal State University
San Bernardino, CA

Skills

  • Performance Improvement
  • Staff Oversight
  • Medical Office Administration
  • Medical Terminology
  • Procedure Assistance
  • Medical Billing
  • Patient-Focused Care
  • Phlebotomy
  • Patient Flow Management
  • Patient Scheduling
  • Inventory Management
  • HIPAA Compliance

Timeline

Traveling Medical Assistant

Flow Health
09.2021 - 12.2022

Lead Medical Assistant/ Cosmetic/Surgical Patient Care Coordinator/Assistant Study Coordinator

Skincare and Laser Physicians of Beverly Hills
04.2015 - 04.2021

Front and Back Office Medical Assistant

Office Works
03.2014 - 04.2015

Front Office Medical Receptionist/Back Office Medical Assistant

Pediatric Dermatology of OC
02.2013 - 03.2014

Front and Back Office Medical Assistant

Dermatology Associates Of So. Ca
03.2011 - 05.2012

Medical Assistant, CPR, OSHA, HIPAA -

Infotech Career College

Undergrad Psychology Program

Cal State University
Natasha Colbert-McCray