Natasha Cole
Cypress,TX
Summary
Dynamic professional driver with a proven track record at Uber, excelling in route planning and accident prevention. Recognized for outstanding punctuality and effective communication, ensuring high passenger satisfaction. Committed to safety protocols and maintaining vehicle functionality, consistently delivering timely and efficient transportation services in diverse environments.
Overview
4
4
years of professional experience
Work History
Professional Driver
Lyft
09.2025 - Current
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Utilized effective communication skills when interacting with passengers from diverse backgrounds and varying needs.
- Completed routes efficiently and according to compliance rules.
- Handled emergency situations calmly and effectively, prioritizing passenger safety above all else.
Professional Driver
Uber
06.2021 - Current
- Navigated diverse routes efficiently, ensuring timely arrivals for passengers.
- Maintained vehicle cleanliness and functionality through regular inspections.
- Ensured high-quality customer service through effective handling of passenger inquiries and concerns.
- Adapted quickly to changing traffic conditions, optimizing travel routes for efficiency.
- Monitored ride-share app updates, ensuring seamless communication with riders.
- Analyzed feedback trends to identify areas for service improvement and implemented changes accordingly.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Resolved conflicts professionally, enhancing passenger satisfaction and retention rates.
Education
Geology And Earth Studies
Houston Community College
Houston, TXSkills
- City and non-city driving
- Route planning
- Basic vehicle repairs
- Safe driving record
- Punctuality
- Transportation
- Safety protocols
- Accident prevention
Timeline
Professional Driver
Lyft
09.2025 - Current
Professional Driver
Uber
06.2021 - Current
Geology And Earth Studies
Houston Community College