Natasha Collins
Mobile,AL
Summary
Highly skilled and experienced with customers service roles. Proven ability to effectively communicate with colleagues, customers, patients and physicians. Strong attention to detail, accuracy and problem solving skills. First aid skills contribute to enhanced client wellness and satisfaction. Committed to providing exceptional customer service and support in a fast paced environment.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
Northview Healthcare Services
03.2025 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Contract Driver
Hallcon
02.2022 - 03.2025
- Maintained cleanliness of assigned vehicle both inside and out, promoting a professional image for the company.
- Handled sensitive documents securely, maintaining confidentiality while delivering to appropriate recipients.
- Contributed to a positive team environment through effective communication with coworkers, supervisors, and clients alike.
- Participated in ongoing training opportunities offered by the company, staying current on industry trends and best practices for contract drivers.
- Performed thorough vehicle inspections before and after trips, ensuring optimal performance and reducing maintenance costs.
- Boosted customer retention with courteous and professional communication during deliveries.
- Delivered passengers to destinations safely and on time.
Key Holder
Simply 10
09.2017 - 08.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Shuttle Van Driver
RailCrew Xpress
08.2016 - 08.2021
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Completed accurate records of trip logs, time sheets, incident reports, fuel receipts, mileage sheets as required by company policies and procedures.
- Maintained punctuality for pick-ups and drop-offs, ensuring smooth daily operations and customer satisfaction.
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Data entry
- Medical terminology
- Active listening skills
- Empathy
Timeline
Direct Support Professional
Northview Healthcare Services
03.2025 - Current
Contract Driver
Hallcon
02.2022 - 03.2025
Key Holder
Simply 10
09.2017 - 08.2021
Shuttle Van Driver
RailCrew Xpress
08.2016 - 08.2021
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