NATASHA COLLINS
Maplewood,,NJ
Summary
Adaptable support and operations specialist with a proven ability to resolve operational issues and streamline backend workflows. Passionate about untangling process challenges to improve service reliability, accuracy, and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Operations Associate-Claims Adjustment Team
Alma Community Network
New York, New York
08.2023 - Current
- Resolved denied claims by corresponding with insurance companies and clients through phone, chat, and Zendesk ticketing system.
- Reviewed and re-submitted electronic claims with 97% accuracy, adjusted provider payouts, and posted payments promptly on the CRM platform.
- Flagged potential fraudulent claims to relevant teams, preventing revenue loss for the company.
- Generated superbills for over 30 daily transactions, ensuring efficient payment and billing processes.
Family Reunion Coordinator
Fowlin, Satchell, and Mckay Family Reunion 2024
Negril, Jamaica
06.2023 - 07.2024
- Successfully organized a multi-day family reunion for 125 guests, in collaboration with a five-member committee.
- Managed event finances, including expense tracking and dues collection, using Excel, Google Sheets, Zelle, and Eventbrite.
- Evaluated venues in Negril, Jamaica for family activity day and formal dinner.
- Developed detailed event itinerary, including contingency plans for smooth execution.
Business Consultant
Donnelley Financial Solutions
Phoenix, Arizona
05.2022 - 04.2023
- Achieved 100% accuracy and timely submission of online SEC filings and XBRL documents.
- Proofread filing documents to ensure compliance prior to SEC submission.
- Tracked and logged order issues in Salesforce, resolving billing discrepancies for vendors.
- Collaborated with departments to improve task distribution and address escalated issues.
Benefits Service Associate II
Conduent
Secaucus, New Jersey
03.2018 - 04.2022
- Oversaw benefit administration for multiple clients, ensuring compliance with regulatory requirements.
- Resolved coverage disputes by collaborating with insurance carriers, county courthouse officials, and internal teams, reducing resolution time by 75%.
- Guided clients in selecting optimal benefit options based on needs and budget.
- Reviewed personal documents and Protected Health Information (PHI) to assess benefit eligibility.
Education
Bachelor of Arts, BA - Psychology
North Carolina Agricultural and Technical State University
Skills
- Billing and revenue cycle management
- Claims processing
- Efficient task management
- Regulatory compliance
- Technical proficiency in Google Suite and Microsoft Office
- Compassionate communication
- Phone support and live chat
- Root cause analysis
- Event coordination
- Financial tracking
- Electronic payments and wire transfers
- Invoice and refund processing
- Billing dispute resolution
- Cultural awareness
- Claim resolution
- Benefit administration
Timeline
Operations Associate-Claims Adjustment Team
Alma Community Network
08.2023 - Current
Family Reunion Coordinator
Fowlin, Satchell, and Mckay Family Reunion 2024
06.2023 - 07.2024
Business Consultant
Donnelley Financial Solutions
05.2022 - 04.2023
Benefits Service Associate II
Conduent
03.2018 - 04.2022
Bachelor of Arts, BA - Psychology
North Carolina Agricultural and Technical State University
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