NATASHA COOK
United Airlines
Edison,NJ
11
years of professional experience
Aviation professional with deep expertise in managing aviation operations. Known for a strong focus on team collaboration, adaptability, and delivering results. Skilled in flight scheduling, safety protocols, and operational efficiency. Reliable and flexible, always geared toward optimizing outcomes and supporting team success.
Work History
Aviation Operations Specialist
4 Years 1 Month- Assist passengers with booking, modifying, and canceling flights to ensure seamless travel experiences
- Marshaling aircrafts and operating jet bridges
- Support crew members and pilots to facilitate on-time departures and maintain operational efficiency
- Direct aircraft movements on the tarmac and operating jet bridges
- Manage check-in processes, ensuring timely passenger boarding and compliance with safety regulations.
Licensed Realtor
10 Months- Negotiated offers and contracts while adhering to legal compliance
- Cultivated and maintained client relationships through effective communication and personalized service.
- Prepared comparative market analysis to help sellers price homes effectively
- Coordinated with lenders, appraisers, and attorneys to ensure seamless transaction processes
Payroll Coordinator
4 Years 7 Months- Processed payroll for employees, ensuring accurate and timely wage distribution.
- Managed employee timekeeping systems to enhance accuracy in payroll calculations.
- Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
- Maintained confidentiality of sensitive employee information by adhering to strict data protection policies and procedures.
Customer Service Representative
2 Years 9 Months- Corresponded with providers to clarify network details, billing issues, and claims processing
- Coordinated claim activities for insured and providers through collaboration with medical case management
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced members' satisfaction by addressing and resolving insurance-related inquiries and concerns.
Education
Licensed New Jersey Realtor
- NJ Real Estate Commissions - April, 2024
- Member -National Associations of Realtor
A.A.S Associate of Applied Science - Nursing
Anticipated Completion Date- February, 2021
Skills
Aircraft Operations
Passenger Assistance
Jet Bridge Certified
Operational Compliance
Administrative Support
Client Management
Contract Management
Customer Service
Timeline
Licensed Realtor
Keller Williams
09.2023 - 07.2024Read More
Aviation Operations Specialist
United Airlines
07.2022 - CurrentRead More
Payroll Coordinator
Queen City Tax Service
12.2017 - 07.2022Read More
Customer Service Representative
Horizon Blue Cross Blue Shield Of New Jersey
03.2015 - 12.2017Read More
Raritan Valley Community College
A.A.S Associate of Applied Science from Nursing
Read More
Signature Realty Academy
Licensed New Jersey Realtor
Read More