Dedicated with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
Adelaide Pointe
Muskegon , Michigan
03.2024 - 03.2025
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Handled confidential documents in an organized fashion according to established protocol.
Processed invoices for payment using accounting software applications.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Managed office supplies inventory and placed orders when necessary.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Managed database systems containing customer contact information.
Rehabilitation Technician
Novacare Rehabilitation (Select Medical)
Muskegon, MI
04.2023 - 03.2024
Assisted physical therapists with patient treatments and exercises.
Administered therapeutic modalities such as hot and cold packs, electrical stimulation and ultrasound
Monitored treatment supply inventory and requisitioned low-stock items to prevent shortages.
Answered phones, copied documents and updated schedule boards.
Maintained therapy spaces and equipment in top condition by cleaning, sanitizing and inspecting for damages.
Helped transport frail or disabled patients to different treatment areas.
Documented pain level and injury progress in patients and communicated information to head physical therapist.
House Cleaner
Self-employeed
Muskegon, MI
06.2009 - 05.2022
Maintained clean and well-organized environment for client happiness and safety.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Reported maintenance concerns or repairs to home owner for prompt remediation.
Care Assistant
Self-employeed
Muskegon, MI
08.2016 - 08.2018
Served meals and assisted patient with eating.
Made beds, organized rooms and lightly cleaned to maintain sanitary living environments.
Supported patients interests and welfare by encouraging participation in events geared toward appropriate physical activity and social interactions.
Customer Service /Inside Sales Representative
Scent-Lok
Muskegon, WI
06.2006 - 08.2008
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Developed strong customer relationships to encourage repeat business.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Student Experience and Academic Services Coordinator at Adelaide Education Group / Adelaide Institute of Higher EducationStudent Experience and Academic Services Coordinator at Adelaide Education Group / Adelaide Institute of Higher Education