Natasha Coulthart
Overview
15
15
years of professional experience
Work History
Receptionist
William’s Family Practice
03.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
Hospitality Aide – Activities Assistant/Transport Van driver
Meadowview Manor/Stonerise Bridgeport
07.2020 - 04.2021
- Engaged residents through events, small groups, and personal attention.
- Provided emotional support and companionship to improve quality of life for residents.
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Conducted inspections on vehicles prior to use at beginning of shift each day.
- Drove smoothly to maintain comfort of clients suffering from disability or injury.
Head Cook
Gino’s Pizza and Spaghetti
12.2013 - 06.2020
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Coordinated with team members to prepare orders on time.
Assistant Executive Housekeeper
TownePlace Suites by Marriott
04.2013 - 11.2013
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Adhered to professional house cleaning checklist.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Agent
121 Direct Response
10.2011 - 04.2013
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Resolved caller issues quickly and thoroughly.
- Established strong customer relationships, building recommendations and loyalty.
- Handled customer inquiries and suggestions courteously and professionally.
Circulation Desk Clerk
Booth Library, Davis & Elkins College
08.2010 - 05.2011
- Answered questions from customers and staff
- Organized shelves when patrons returned books
- Showed library patrons where specific book collections were
- Successfully completed check-in and check-out procedure for visitors taking or returning library books and audio materials daily
Dishwasher, cook
Gino’s Pizza and Spaghetti
12.2008 - 08.2010
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Education
Bachelor’s Degree - Criminal Justice
Southern New Hampshire University
01.2025
Associates Degree - Criminal Justice
Pierpont Community And Technical College
Fairmont, WV2014
Fairmont State University
Fairmont, WVDavis & Elkins College
Elkins, WVHigh School Diploma -
Lewis County High School
Weston, WV2010
Skills
- Computer Skills Customer Service Management
- Verbal and Written Communication
- Time Management
- Teamwork and Collaboration
- Critical Thinking
- High-Volume Environments
- Managing Multiple Tasks
Timeline
Receptionist
William’s Family Practice
03.2021 - Current
Hospitality Aide – Activities Assistant/Transport Van driver
Meadowview Manor/Stonerise Bridgeport
07.2020 - 04.2021
Head Cook
Gino’s Pizza and Spaghetti
12.2013 - 06.2020
Assistant Executive Housekeeper
TownePlace Suites by Marriott
04.2013 - 11.2013
Agent
121 Direct Response
10.2011 - 04.2013
Circulation Desk Clerk
Booth Library, Davis & Elkins College
08.2010 - 05.2011
Dishwasher, cook
Gino’s Pizza and Spaghetti
12.2008 - 08.2010
Bachelor’s Degree - Criminal Justice
Southern New Hampshire University
Associates Degree - Criminal Justice
Pierpont Community And Technical College
Fairmont State University
Davis & Elkins College
High School Diploma -
Lewis County High School
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