natasha cowley

• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Excelled in every store position and regularly backed up front-line staff.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
• Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
• Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
• Improved employee morale with regular feedback sessions, fostering positive work environment.
• Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.

Exercised composure under pressure and in escalated customer service scenarios.