Natasha Cyrus
Brooklyn,US
Summary
High-performing Working effectively and productively with a variety of customers and individual needs as a strong presenter, communicator, and problem solver. Committed Dedicated Team player who is empathetic and supportive. Self-directed Ambitious Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative -Remote
Transworld System Inc.
New York, NY
09.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Remote Customer Care Agent
Global Contact Services
Long Island City, NY
07.2022 - 10.2022
- Answer telephone to address customer concerns and questions about different types of products or services
- Travel Planning and reservations for passengers
- Update passenger trip log daily.
Security Officer
Allied Universal
White Plains, NY
08.2018 - 09.2019
- Observe, Secure and Report
- Performed CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive
- Enforce the rules of the facility
- Make daily floor patrols and secure the elevator
- Make sure all clients are in their dorms and not in anyone else's dorm during bed check.
Driver Helper
UPS Customer Center
New York, NY
10.2016 - 07.2018
- Was a key member of the global distribution operations team, which was in charge of coordinating shipments from [Number] countries
- Contacted customers to confirm and coordinate delivery times prior to delivery
- Unload the truck at the end of the day
- Coordinate daily work load for delivery
- Assure that all packages were accounted for and signatures were received
- Worked in conjunction with the driver to expedite delivery.
Suite Runner
Barclays Center
Brooklyn, NY
09.2014 - 10.2016
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Checked the cleanliness of the dishes and utensils before returning them to be washed again
- Set up trays at [Location] and [Action] to personally deliver food to individuals
- Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.
Cashier
McDonald's
Brooklyn, NY
09.2013 - 08.2014
- Credit cards, checks, gift cards, and coupons were all processed by me
- Educated customers about promotions to increase sales
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Trained team members to work as cashiers in accordance with company policies and procedures
- Used cash registers and POS systems to request and record customer orders and compute bills
- Add up all of the payments I've received throughout the day.
Mentor
Salvation Army Brownsville - Food Distribution Center
Brooklyn, NY
01.2012 - 09.2013
- Communicate with parents/caregivers, schools, and government/community organizations
- Met with parents to resolve educational priorities and issues that were at odds
- Homework help and physical activities with the students
- First Aid/CPR
- Osha 30
- SST 10.
Education
High School -
K647 Metropolitan Diploma Plus High School
01.2013
Skills
- Data entry
- Customer relations
- Call center experience
- Customer service
- Shipping procedures understanding
- Computer proficient
- Credit card processing
- Problem solving
- Communication
- Time management
- Organization
- Creativity
- High-energy attitude
Certification
- First Aid/CPR
- Osha 30
- SST 10
Additional Information
References Available Upon Request
Timeline
Customer Service Representative -Remote
Transworld System Inc.
09.2023 - Current
Remote Customer Care Agent
Global Contact Services
07.2022 - 10.2022
Security Officer
Allied Universal
08.2018 - 09.2019
Driver Helper
UPS Customer Center
10.2016 - 07.2018
Suite Runner
Barclays Center
09.2014 - 10.2016
Cashier
McDonald's
09.2013 - 08.2014
Mentor
Salvation Army Brownsville - Food Distribution Center
01.2012 - 09.2013
High School -
K647 Metropolitan Diploma Plus High School
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