Microsoft Word
Hi, I’m
Natasha Daisy
RCC/Scheduler
Tigard,OR
Remember that not getting what you want is sometimes a wonderful stroke of luck.
Tenzin Gyatso, Fourteenth Dalai Lama
Summary
Competent and kind Resident Care Coordinator committed to high levels of communication, punctuality, and professionalism. Patient, caring and organized with a talent for relating to patients and approachable attitude. Ready to bring comprehensive, individualized care to high-demand facility.
Overview
10
years of professional experience
Work History
Brookdale Senior Living Facility
Resident Care Coordinator
06.2024 - 10.2024
Job overview
- Ordered lab work and scheduled appointments with doctors, patients and families to discuss results.
- Hired and trained 20 new staff members on facility policies, patient care and medicine distribution.
- Educated families and patients on current facility procedures, medical diagnoses and best courses of action.
- Created staff and care schedules for meals, events, bathing, medication distribution and visiting hours.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Interceded between employees during arguments and diffused tense situations.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Administered prescribed drugs to high-volume patient caseload.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reordered medication to maintain adequate supply.
- Created and maintained schedule for staff. Held on call phone 24/7. Filled in when necessary.
Summerplace Assisted Living
Resident Care Coordinator
07.2022 - 06.2024
Job overview
- Ordered lab work and scheduled appointments with doctors, patients and families to discuss results.
- Hired and trained 25 new staff members on facility policies, patient care and medicine distribution.
- Educated families and patients on current facility procedures, medical diagnoses and best courses of action.
- Created staff and care schedules for meals, events, bathing, medication distribution and visiting hours.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Monitored and assisted residents through individual service plans.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Remained alert to problems or health issues of clients and competently responded.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Create and maintain the staff schedule. Hold on call phone 24/7. Fill in when needed.
- Audit medication room and medication carts.
- Reorder medication, incontinent supplies and other supplies as requested by the Nurse.
Fieldstone
Caregiver/Medication Technician/RCC
10.2018 - 02.2022
Job overview
- Assist residents who live in a senior living facility with all the daily living needs such as dressing, bathing and laundry.
- Hired and trained 38 new staff members on facility policies, patient care and medicine distribution.
- Assisted patients with self-administered medications.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with daily living activities, running errands, and household chores.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Created staff and care schedules for meals, events, bathing, medication distribution and visiting hours.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Create a schedule for staff and monitor on call phone 24/7. Provide staffing relief when needed.
Bonaventure
Caregiver/Medication Technician
04.2017 - 10.2018
Job overview
- Assist residents in a senior retirement home within a team environment
- Help residents with personal care, housekeeping, laundry and feeding and companionship.
- Administered prescribed drugs to high-volume patient caseload.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
Visiting Angels
Caregiver
12.2014 - 04.2017
Job overview
- Worked with seniors in home
- Assisted with housekeeping responsibilities, personal care, transportation, meal preparations and companionship.
Education
Tumwater High School
High School Diploma
Bryman CollegeFederal Way, WA
Dental Assistant from Dental Assiting
06.2017
Skills
- Able to effectively manage my time, and get all tasks assigned completed in a timely manner
- Able to direct others in doing task
- Self motivated
- Effective communication with co-workers, and able to delegate tasks to each individual
- Team player, able to react calmly in stressful situations
- Remain respectful and courteous
- Prompt and punctual
- Intuitive and a fast learner
- Attention to detail and well organized
References
- Amy Lantry, (602) 810-5940
- Jamie Ruzic, (971) 408-8845
- Anthony Magallan (360) 359-8019
- Keith Doyle, DMD (843) 368-2899
- Amanda McLeod (360) 528-0619
Awards
- Nominated for caregiver of the year with Visiting Angels
- Employee of the Month February 2021 at Greenridge Estates
- Employee of the Month February 2021 at Fieldstone
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureSoftware
Microsoft Excel
Google Docs
Google Calendar
Pointclickcare
Onpoint
SharePoint
Interests
Painting
Organization
Cleaning
My MANY pets
Family
Walking outside
Helping others
Timeline
Resident Care Coordinator
Brookdale Senior Living Facility
06.2024 - 10.2024
Resident Care Coordinator
Summerplace Assisted Living
07.2022 - 06.2024
Caregiver/Medication Technician/RCC
Fieldstone
10.2018 - 02.2022
Caregiver/Medication Technician
Bonaventure
04.2017 - 10.2018
Caregiver
Visiting Angels
12.2014 - 04.2017
Tumwater High School
High School Diploma
Bryman College
Dental Assistant from Dental Assiting
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