Natasha Danner
Mountain City,TN
Summary
Dynamic Chronic Care Manager/ Medical Assistant with a proven track record at TimeDoc Health, excelling in care planning and patient education. Leveraged strong case assessment abilities and compassionate communication to enhance patient outcomes. Skilled in clinical documentation and service coordination, consistently adhering to HIPAA guidelines while fostering significant improvements in patient self-management and healthcare service coordination.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Chronic Care Manager
TimeDoc Health
10.2021 - Current
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Enhanced patient care by developing and implementing individualized care plans.
- Prioritized time management effectively balancing competing demands within dynamic, fast-paced healthcare environments.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Managed a case load of approximately 15–20 patients a day
Certified Clinical Medical Assistant
Appalachian Regional Internal Medicine
01.2011 - 10.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
Certified Nursing Assistant
Watauga Medical Center
11.2009 - 01.2011
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Certification - Certified Clinical Medical Assistant
Caldwell Community College And Technical Institute
Hudson, NC08.2019
GED -
East Tennessee State University
Johnson City, TN08.2004
Certification - Certified Nursing Assistant
Mayland Community College
Spruce Pine, NC08.2002
Skills
- Care Planning
- Case assessments
- Clinical Documentation
- Service Coordination
- Medication reviews
- Medical chart documentation
- Patient Education
- Workflow Coordination
- Policy Adherence
- Vital Sign Monitoring
- HIPAA Guidelines
- Patient education and counseling
Certification
- Licensed Certified Clinical Medical Assistant
References
Professional References:
Dr.Richard Stark
Phone # 404-245-2396
Stephanie Walker, FNP
Phone # 336-970-3486
Personal References:
Libby Walker
Phone # 217-259-5977
Donna Lyons
Phone # 423-440-3093
Timeline
Chronic Care Manager
TimeDoc Health
10.2021 - Current
Certified Clinical Medical Assistant
Appalachian Regional Internal Medicine
01.2011 - 10.2021
Certified Nursing Assistant
Watauga Medical Center
11.2009 - 01.2011
Certification - Certified Clinical Medical Assistant
Caldwell Community College And Technical Institute
GED -
East Tennessee State University
Certification - Certified Nursing Assistant
Mayland Community College
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