Natasha Davey

•Provide direct supervision to substance use disorder counselors, ensuring adherence to treatment protocols and ethical standards.

•Provide coverage when needed including individual and group sessions and SUD assessments.

•Assess counselor performance through direct observation, case reviews, and implementing corrective actions as necessary.

•Monitor and evaluate the quality of counseling services provided, ensuring compliance with federal, state, and organizational regulations as well as PREA standards within the facility.

•Review and approve clinical documentation, including treatment plans, progress notes, and discharge summaries, to ensure accuracy and timeliness.

•Implement and oversee quality assurance conducting regular audits and assessments to maintain service excellence.

•Assign and manage counselor caseloads, adjusting as needed to meet client needs and operational requirements.

•Coordinate scheduling and staffing to ensure adequate coverage and efficient service delivery.

•Prepare and submit required reports, including performance evaluations, compliance audits, and program outcomes, to senior management.

•Stepping in to de-escalate clients with behavioral issues including severe MH symptoms and/or violent behaviors.

•Provide leadership during crisis situations, offering direction and support to staff and clients. •Establish and maintain relationships with external agencies and community resources to enhance service delivery and client outcomes.

•Uphold ethical standards in all supervisory and clinical practices, ensuring the welfare and confidentiality of clients.

•Serve as a role model in the TC Community for professional behavior, promoting a culture of respect, accountability, and continuous improvement within the team.

•Managed a caseload of up to 40 clients across two outpatient locations, providing comprehensive substance use disorder treatment.

•Conducted group therapy sessions for up to 16 clients, utilizing both in-person and telehealth platforms 2–3 times per week.

•Performed thorough assessments and diagnoses for clients and potential clients, ensuring accurate treatment planning.

•Facilitated monthly individual counseling sessions, focusing on personalized treatment goals and progress.

•Led intake appointments for new clients entering outpatient treatment, ensuring a smooth transition into services.

•Conducted discharge appointments for clients graduating from treatment, providing aftercare recommendations and support. Maintained accurate and timely clinical documentation, including treatment plans, progress notes, and discharge summaries.

•Demonstrated proficiency with Spokane County online reporting systems and Department of Licensing (DOL) reporting requirements.

•Collaborated effectively with District and Municipal Probation, Child Protective Services (CPS), Department of Children, Youth, and Families (DCYF), and Department of Corrections (DOC) to coordinate client care and ensure compliance with legal and regulatory standards.

• Dispatched drivers to job sites for services.
• Created daily routes for each driver.
• Take incoming calls from customers to place orders and process payments.
• Managed all government contracts with Department of Natural Resources and US Forest Service.