Natasha Davis
Philadelphia,PA
Summary
Seasoned healthcare professional with 16 years of experience, adept in managing patient data and front desk operations. Skilled in ensuring compliance with healthcare regulations, maintaining confidentiality, and providing patient instruction. Seeking to leverage expertise as a Patient Financial Counselor at Chestnut Hill Hospital.
Overview
17
17
years of professional experience
Work History
Registrar
Chestnut Hill Hospital
10.2014 - Current
- Administered accurate data entry of patient information, insurance details, and demographics into EPIC systems, facilitating efficient patient visit experiences and securing necessary service authorizations
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed front-end financial transactions, effectively processing payments and providing receipts, and contributed to a welcoming environment by cultivating positive interactions with patients and staff.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Scheduled daily walk-in appointments using EPIC system.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
- Obtained payments from patients and scanned identification and insurance cards.
- Monitor and manage the electronic work queue to ensure tasks are appropriately assigned and completed.
Radiology Secretary
Chestnut Hill Hospital
04.2013 - 10.2014
- Managed front desk communications, coordinating effectively with medical staff to support radiology department operations
- Organized and maintained radiological reports with strict adherence to confidentiality and privacy protocols
- Delivered patient preparation instructions, improving patient comprehension and ensuring adherence to procedural guidelines.
- Promoted excellent customer service by promptly responding to phone calls, emails, and resolving issues proactively.
- Collaborated with medical staff to ensure accurate communication of patient information, enhancing treatment outcomes.
Cna
Manor Care
03.2007 - 11.2012
- Provided compassionate care to elderly individuals, ensuring dignified assistance with personal hygiene, dressing, and grooming
- Facilitated safe patient mobility, transfers, and positioning, reducing the risk of falls and enhancing patient comfort
- Offered emotional support through meaningful conversations, contributing to patient well-being and thorough documentation of care activities.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Education
High School Diploma -
Germantown High School
Philadelphia, PA06.1994
Skills
- Effective Communication Skills
- Understanding Medical Terminology and Healthcare Process
- Strong Organizational and Multitasking Skills
- Insurance verification
- Communication
- Problem-solving
- Attention to detail
- Time management
- Cash Handling
Timeline
Registrar
Chestnut Hill Hospital
10.2014 - Current
Radiology Secretary
Chestnut Hill Hospital
04.2013 - 10.2014
Cna
Manor Care
03.2007 - 11.2012
High School Diploma -
Germantown High School
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