Natasha Davis

• Managed front desk staff and Financial counselors at two clinics
• Direct and coordinate all scheduling, check-in/check-out and financial service activities within clinic/department
• Supervise and coordinate activities of clinic that includes maintaining systems for patient flow through clinic and utilization of clinic and ancillary facilities and manpower
• Plan and schedule work for front end staff
• Train new personnel
• Plan and implement strategies to promote effective recruitment, retention and development of diverse work teams
• Responsible for hiring, performance appraisals, promotions, vacation schedules and maintaining payroll records and time reports
• Explain policies and procedures and resolve problems
• Work directly with providers, patients and administrative staff to provide information and resolve problems
• Collect and analyze data for preparation of composite reports and special projects
• Generate reports relating to department performance, staff performance and financial performance
• Cash Management, Insurance verification, Surgery verification, Pre-authorizations.

• Scheduled appointments with specialists on behalf of clients.
• Demonstrated strong attention to detail and organizational skills in managing high volume of referrals while maintaining exceptional levels of patient care.
• Perform various appointment and access-related duties for Duke Otolaryngology of Raleigh including scheduling appointments from referral, following up on referrals faxed externally, and closing loop on all reconcilable referrals placed
• Assist front desk with various needs and changes in physician schedules
• Manage work queues
• Cash manager
• Insurance verification
• Prepare clinic for next days patients
• Schedule test procedures.
• Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout referral process.
• Accessed and reviewed patient records to verify receipt completed referral paperwork.
• Provided thorough follow-up support after completion of referred services, ensuring proper billing procedures were followed.

• Analyze insurance coverage and benefits for service to ensure timely reimbursement.
• Built strong relationships with clients, fostering trust and confidence in counseling process.
• Conducted thorough assessments of client financial situations, identifying opportunities for improvement and growth.
• Obtain all Prior Authorization Certification and/or authorizations as appropriate.
• Facilitate payment sources for uninsured patients.
• Determine if patient's condition is result of accident and perform complete research to
• Determine appropriate source of liability/payment.
• Register and Pre-register patients with accurate patient demographic and financial data.
• Resolve insurance claim rejections/denials and remedy expediently.
• Calculate and collect cash payments appropriately for all patients.
• Reconcile daily cash deposit. Evaluate diagnoses to ensure compliance with Local
• Medicare Review Policy.
• Perform those duties necessary to ensure all accounts are processed accurately and efficiently
• Compile departmental statistics for budgetary and reporting purposes.
• Explain bills according to PRMO credit and collection policies.
• Implement appropriate collection actions and assist financially responsible persons in sponsorship and process patients in accordance with policy and procedure
• Examine insurance policies and other third party sponsorship and process patients in accordance with policy and procedure.
• Inform attending physician of patient financial hardship.
• Complete managed care waiver form for patients considered out of network and receiving services at reduced benefit level.
• Update billing system to reflect insurance status of patients.
• Refer patients to Manufacturer Drug program as needed for medications.
• Demonstrated ability planning, prioritizing, multitasking, and exercising good judgment to successfully meet project deadlines and implement project goals.
• Experience researching, complying, analyzing, and summarizing data information

Coordinated and participated in range of duties associated with daily clinic preparation process, patient identification, patient check in/out , charge posting, cash management and patient appointment scheduling

• Provided customer service, message distribution, ancillary scheduling and preparation and referrals management.
• Promoted welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
• Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
• Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
• Contributed to positive work environment by effectively collaborating with medical staff and other departments.
• Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
• Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
• Delivered support to medical staff in completion of patient paperwork.
• Trained new staff on filing, phone etiquette and other office duties.