Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Languages
Timeline
Job References:
Foreign Languages
Generic

Natasha Davis Santiago

Irondequoit

Summary

Pharmacy professional with comprehensive expertise in medication management and patient interaction. Adept at maintaining precise medication records, compounding medications, and supporting pharmacists in daily operations. Known for team collaboration and adaptability in dynamic environments, ensuring optimal patient care and workflow efficiency.


Experienced with medication dispensing, patient communication, and inventory management. Utilizes pharmaceutical software and compounding techniques to maintain high standards of care. Knowledge of regulatory compliance and quality assurance ensures safe and effective pharmacy operations.


Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Rite Aid Pharmacy
03.2023 - 02.2025
  • Trained and mentored junior pharmacy technicians, enhancing team performance and service delivery.
  • Coordinated medication preparation and dispensing processes, ensuring accuracy and patient safety.
  • Collaborated with healthcare providers to resolve prescription issues, enhancing patient care outcomes.
  • Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations.
  • Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
  • Reduced medication errors, implementing strict quality control measures and double-checking procedures.
  • Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
  • Collaborated with pharmacists to ensure proper medication storage, handling, and labeling practices were maintained.
  • Improved patient satisfaction by providing efficient and accurate prescription services.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured, and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Resolved third-party billing, computer system and customer service issues.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Pharmacy Technician

St. Mary Hospital
02.2023 - 06.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Collected co-payments or full payments from customers.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Pharmacy Technician

Metcare Rx
02.2021 - 11.2021
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted, measured, and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Resolved third-party billing, computer system and customer service issues.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Pharmacy Technician

Health Direct
07.2019 - 12.2019
  • Data Entry, RX Clarification, assigned to assisted care living facilities and pill packing medications for patients.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Lead Certified Pharmacy Technician

Rite Aid Now Walgreens
04.2007 - 07.2019
  • Developed training materials and conducted workshops to elevate staff knowledge on pharmacy protocols.
  • Implemented inventory management systems, optimizing medication stock levels and reducing waste.
  • Analyzed operational processes, identifying areas for improvement to streamline workflows and reduce errors.
  • Streamlined communication between staff members by implementing an organized system for sharing pertinent information about prescriptions or patient concerns.
  • Streamlined pharmacy operations for increased efficiency and accuracy in medication dispensing.
  • Developed strong relationships with healthcare providers, facilitating seamless communication for enhanced patient care coordination.
  • Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
  • Ensured compliance with federal and state regulations regarding pharmaceutical practices, contributing to a successful inspection record.
  • Assisted in audits by maintaining meticulous records of controlled substances transactions and inventory balances.
  • Implemented innovative solutions to optimize workflow efficiency within the pharmacy team.
  • Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
  • Expanded patient access to medications through effective insurance claim processing and resolution of billing issues.
  • Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Managed opening and closing duties for pharmacy.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Developed and implemented improvements to pharmacy organization system.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Trained and mentored junior pharmacy technicians, enhancing team performance and service delivery.
  • Coordinated medication preparation and dispensing processes, ensuring accuracy and patient safety.
  • Collaborated with healthcare providers to resolve prescription issues, enhancing patient care outcomes.
  • Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations.
  • Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
  • Reduced medication errors, implementing strict quality control measures and double-checking procedures.
  • Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
  • Collaborated with pharmacists to ensure proper medication storage, handling, and labeling practices were maintained.
  • Improved patient satisfaction by providing efficient and accurate prescription services.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Reviewed and verified customer information and insurance provider information.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted, measured, and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Resolved third-party billing, computer system and customer service issues.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Pharmacy Technician

Rochester General Hospital
07.2002 - 03.2007
  • Pharmacy Tech Courier, Filling Pixis Machines, Pharmacy Tech Trainer for Techs & Students, 2nd Lead of Narcotic Vault, 2nd Lead of RX Operation Room Tech (OR Tech) to Deliver IVs, Control Drips, Oral Tabs & Insulins.
  • Trained new staff on pharmacy procedures, ensuring compliance with regulatory standards and best practices.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted, measured, and compounded medications following standard procedures.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Counted and labeled prescriptions with correct item and quantity.
  • Compounded medications accurately following established protocols to ensure patient safety.
  • Led initiatives to enhance communication between pharmacy staff and nursing teams for improved patient outcomes.
  • Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
  • Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
  • Increased patient safety through proper labeling, packaging, and storage of medications.
  • Mastered complex hospital computer systems to manage electronic health records, input prescription information, and track inventory levels efficiently.
  • Upheld a high standard of cleanliness and organization in the pharmacy workspace by following established sanitation protocols and guidelines.
  • Facilitated smooth transitions of care by coordinating medication deliveries for discharged patients or transfers within the facility.
  • Expedited turnaround times on critical medication orders through prompt communication with prescribers regarding clarification or approval requests.

Pharmacy Technician

Wegmans
09.2001 - 06.2002
  • Assisted pharmacists with patient consultations and medication management programs.
  • Maintained accurate inventory levels through regular stock assessments and reordering processes.
  • Collaborated with healthcare team members to optimize patient care outcomes through effective communication.
  • Implemented process improvements in medication distribution, increasing efficiency in pharmacy operations.
  • Monitored prescription workflows for accuracy, resolving discrepancies to uphold quality control measures.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Counted and labeled prescriptions with correct item and quantity.
  • Collected co-payments or full payments from customers.

Lead Pharmacy Technician

Drug Emporium (Vix Pharmacy)
11.1999 - 09.2001
  • Supervised daily pharmacy operations, ensuring compliance with regulations and safety protocols.
  • Trained and mentored junior technicians, enhancing team performance and service quality.
  • Implemented inventory management strategies to optimize stock levels and reduce waste.
  • Coordinated medication preparation and dispensing processes for improved workflow efficiency.
  • Managed pharmacy technology systems, enhancing data accuracy and patient safety measures.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
  • Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
  • Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
  • Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
  • Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
  • Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
  • Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
  • Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
  • Ensured patient safety with diligent monitoring of drug interactions and proper dosage instructions.
  • Contributed to the development of pharmacy policies and standard operating procedures, aligning practices with organizational goals.
  • Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
  • Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans.
  • Facilitated staff training sessions to ensure consistent adherence to industry standards and regulatory requirements.
  • Increased pharmacy revenue through effective upselling of over-the-counter products based on customer needs.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Managed opening and closing duties for pharmacy.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Reviewed and verified customer information and insurance provider information.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Resolved third-party billing, computer system and customer service issues.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted, measured, and compounded medications following standard procedures.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Collected co-payments or full payments from customers.

Packer

Diamond Packaging
07.1999 - 10.1999
  • Order Entry, Packing & Boxing
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Completed daily orders with expert picking and packing of shipments.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Expedited order processing by prioritizing tasks according to shipping deadlines.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.

Cashier/Inventory Associate/Stockperson

D & K
07.1998 - 07.1999
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced shopping experience, provided product information and location assistance.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Managed inventory levels by restocking merchandise and organizing displays for optimal sales presentation.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Collaborated with team members to streamline receiving processes and enhance operational flow.

Cashier/Food Expediter

Kentucky Fried Chicken
03.1997 - 07.1997
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Processed customer transactions efficiently, ensuring accurate cash handling and end-of-shift reconciliations.
  • Implemented best practices for speed of service during peak hours, improving overall operational efficiency.
  • Collaborated with management to address customer feedback and resolve issues effectively, enhancing service quality.
  • Developed scheduling strategies that optimized staff coverage during busy periods, maximizing productivity and performance.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Assisted preparation of food plates, overseeing quality, and appearance.
  • Ensured proper food handling practices were followed, maintaining strict adherence to company guidelines and local health codes.
  • Assisted in the reduction of food waste by closely monitoring portion sizes and communicating with kitchen staff.
  • Assisted customers with carry-out service.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Built relationships with customers to encourage repeat business.

Cashier/Stockperson

Odds N Ends
10.1996 - 03.1997
  • Greeted store customers and discussed needs.
  • Maintained store assets with effective loss prevention strategies.
  • Stocked shelves to match planogram images and instructions.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Managed timely and effective replacement of damaged or missing products.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Followed orders precisely for correct items, sizes and quantities.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Worked with customers to pack items according to specific desires and requirements.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Answered questions about store policies and addressed customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints effectively, fostering positive relationships and encouraging repeat business.
  • Collaborated with team members to streamline checkout processes, increasing efficiency during peak hours.
  • Maintained cleanliness and organization of checkout area to promote a welcoming environment for customers.
  • Assisted customers with product inquiries, enhancing overall shopping experience through knowledgeable service.
  • Managed cash handling procedures, ensuring accountability and accuracy in daily reconciliations.
  • Stocked designated items on shelves, end caps and displays.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.

Education

Benjamin Franklin High School

GED -

Boces Workforce - Adult Learning G.E.D.
Spencerport, NY
06-2026

Joseph C. Wilson Magnet High School

James Monroe Middle School

James P.B. Duffy #12

Skills

  • Customer service
  • HIPAA regulations
  • Team collaboration
  • Filling prescriptions
  • Manual and automated medication dispensing
  • Pharmaceutical calculations
  • Workflow optimization
  • Prescription interpretation
  • Pharmacist support
  • Drug storage procedures
  • Pharmacy and customer records management
  • Patient confidentiality
  • Insurance verification
  • Pharmacy law compliance
  • Inventory management
  • HIPAA
  • Updating medication histories
  • Staff development
  • Drug inventory control
  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Insurance billing
  • New hire onboarding
  • Dosage form preparation
  • Prescription verification
  • Time management
  • Multitasking and organization
  • Empathy and patience
  • Medication preparation
  • Billing and coding
  • FDA and HIPAA compliance
  • Stocking medications
  • Quality assurance and control
  • Medication safety protocols
  • Pharmacy operations
  • Prescription labeling
  • Drug security
  • Refill requests
  • FDA compliance
  • Proper labeling procedures
  • Proper labeling
  • Confidentiality and HIPAA
  • Interpreting and processing medication orders
  • Answering customer questions
  • Drug safety
  • Supply restocking
  • Drug inventory management
  • Healthcare regulations
  • Processing payments
  • Stocking shelves
  • Receiving incoming supplies
  • Prescription filling
  • FDA drug safety guidelines
  • Patient education and counseling
  • Verifying orders
  • Secure storage of medications
  • Resolving customer issues
  • Ordering and stocking medications
  • Attendance oversight
  • Billing support
  • Certified pharmacy technician (cpht)
  • HIPAA compliance
  • Prioritization and organization
  • Cash register operations
  • Relationship building

Additional Information

Dear Management, I am a hard-working woman that has many years of customer service, retail, pharmacy experience. Despite my age :) I have been in this industry for a long time because it is something I admire doing. Once upon a time a pharmacist told me he saw "potential" in me and he is the reason why I am still a Pharmacy Technician. I owe it all to him and cry tears of joy when I mention him and til this day, he and I are friends. He is and will always be a top tier mentor. However I am willing to learn from others and adapt to everything except seafood. :) I am willing to learn from others and cope with diversity very well because it's important to me. I am a colorful and cheerful person and would love everyone around me to be the same way. I am currently looking for an opportunity to spread my beautiful and colorful wings into the beautiful country of Canada because I have started a new life and new beginning and would be honored if given an opportunity to become an addition within the company. I require a work sponsorship and I promise it will be worth it! I have many people that would be willing to vouch for me to inform you how great of a person I am and hard worker. The U.S. is my home but I am looking to branch out elsewhere and start a new life. I am available around the clock and have been known to cover shifts if available and train. I am currently learning French (again) and have a paid tutor to learn the language but am willing to learn from anyone that is patient and willing to help me out. I was fluent in Spanish but where I'm from we speak "Spanglish" which is mostly English and some Spanish. I love foreign languages, reading and learning new things. I truly hope you can find it in your heart and mind to consider me as an addition to your team. Whether it's pharmacy or a call center, I'm all for it. Thank you for your time and continued blessings.

Certification

  • CPhT - Certified Pharmacy Technician (Rite Aid certified)

Languages

English
Native or Bilingual
Spanish
Limited Working
French
Elementary

Timeline

Certified Pharmacy Technician

Rite Aid Pharmacy
03.2023 - 02.2025

Pharmacy Technician

St. Mary Hospital
02.2023 - 06.2023

Pharmacy Technician

Metcare Rx
02.2021 - 11.2021

Pharmacy Technician

Health Direct
07.2019 - 12.2019

Lead Certified Pharmacy Technician

Rite Aid Now Walgreens
04.2007 - 07.2019

Pharmacy Technician

Rochester General Hospital
07.2002 - 03.2007

Pharmacy Technician

Wegmans
09.2001 - 06.2002

Lead Pharmacy Technician

Drug Emporium (Vix Pharmacy)
11.1999 - 09.2001

Packer

Diamond Packaging
07.1999 - 10.1999

Cashier/Inventory Associate/Stockperson

D & K
07.1998 - 07.1999

Cashier/Food Expediter

Kentucky Fried Chicken
03.1997 - 07.1997

Cashier/Stockperson

Odds N Ends
10.1996 - 03.1997

Joseph C. Wilson Magnet High School

James Monroe Middle School

James P.B. Duffy #12

Benjamin Franklin High School

GED -

Boces Workforce - Adult Learning G.E.D.

Job References:

Michael Koncilja: 585 - 615 - 3156 (Director of Oncology, Rph)


LaVern Gladney - Brown: 585 - 694 - 1337 (Pharmacy Tech Supervisor)


Jamie Fery: 585 - 472 - 0874 (preferred to be emailed FeryJ99@gmail.com) (Rph now Medical Doctor in London, England)


Amy Cheng: 716 - 481 - 6586 (Rph) 


Richard L.: 585 - 261 - 7289 (Chief Rph)


Kally Mora: 585 - 319 - 1017 (Pharmacy Technician)



Foreign Languages

English:   (Native)

Spanish:  (Moderate level in speaking due to using more English along with the Spanish language; able to read and write at upper level)

French:    (Upper Intermediate; able to read and write at same level: Actively taking lessons with a French Tutor)

Natasha Davis Santiago