Natasha Derrick

• Take vital signs, height, weight, and demographic data
• Help patients with bathing, oral hygiene, shaving, and hair care
• Help with urinary catheter removal, blood sugar checks, and specimen collection
• Deliver meals and snacks, and document oral intake
• Turn and position patients safely
• Answer patient call lights
• Transport patients to treatment centers
• Maintain patient privacy and respect

• Greet patients
• Manage patient check-in and check-out process
• Scheduling of appointments
• Verifying insurance information
• Answering phone calls
• Maintaining the overall cleanliness and organization of the front office area
• Providing excellent customer service
• Upholding MedExpress 'patient-centric values

• Checked in patients as well as enter new patient information into the Thomas Health and THSPP Greenway and
  Meditech EMR’s on a daily basis
• Work office equipment such as fax machine, copier, computers, and multi-line telephones; transfer/route calls to the appropriate person and or departments
• Resolve patient issues and answer questions when needed
• Schedule patient appointments within other facilities and

departments inside and outside the office when needed

• Scan, categorize and label paper documents into the EMR
• Collect payments and co-pays as necessary
• Complete in-bound and out-bound referrals, verify insurance and eligibility and obtain prior authorizations, as
  assigned
• Floated to other departments as PSR when needed

• Duties of the position were created as needed over the years by self and director of Cardiovascular Services.
• General Administrative responsibilities, such as answering phones, using office equipment, scheduling of
  appointments and provide necessary supplies, support and assistance to medical staff and patients for unit specific
  procedures.
• Greeted patients and families.
• Recorded patient vitals.
• Communicated with other doctors’ offices and hospitals for records when needed.
• Maintained a clean, orderly and well-stocked environment.
• Entered and retrieved information into Hospital Wide Database.
• Answered inquiries from patients and families regarding procedure and care.
• Completed forms, requisitions and other documents as needed.
  Called to follow-up with patients.
• Called clients to inform them of upcoming appointments.