Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Certification
Timeline
Generic

Natasha Dhillon

Bakersfield,CA

Summary

Passionate counselor dedicated to improving the lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients, providing guidance toward tangible improvements and relapse prevention. Resourceful counseling professional with experience in providing individual and group support to clients suffering from substance abuse issues. Skills include developing and implementing treatment plans, conducting assessments, and providing referrals to external resources. Committed to advocating for client rights and helping them build positive coping skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Substance Abuse Counselor

BAKERSFIELD RECOVERY SERVICES
09.2022 - Current
  • Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
  • Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
  • Supported aftercare planning for continued recovery after treatment.
  • Developed individual treatment goals based on history and diagnosis.
  • Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans, ensuring continuity of care for clients.
  • Provided crisis intervention services when necessary, deescalating situations and connecting clients with appropriate resources.
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Enhanced client recovery outcomes through the development of personalized treatment plans, addressing individual needs and goals.
  • Facilitated group and individual therapy in outpatient setting.
  • Monitored client progress to make necessary adjustments for client success.
  • Increased patient engagement in group therapy sessions by fostering a safe and supportive environment for open communication.
  • Coordinated with healthcare providers to address co-occurring mental health disorders in conjunction with addiction treatment efforts.
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.

Technical Support Representative

CONDUENT
12.2017 - 07.2021
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Managed high levels of call flow and responded to technical support needs.

Executive Assistant

PREMIER WATER SYSTEMS
09.2009 - 08.2017
  • Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software
  • Prepared office for daily appointments, including office opening, chart setup, financial arrangements and adequate supplies for staff and clients.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.

Education

Drug And Alcohol Studies -

CSUB Drug & Alcohol Studies
Bakersfield, CA
05.2022

Skills

  • Case Management
  • Clinical Documentation
  • 12-Step Program Knowledge
  • Motivational Interviewing
  • Substance Use Screening
  • Crisis Intervention
  • Multicultural Competence
  • Anger Management
  • Individual Counseling
  • Providing community referrals
  • Continuing care planning
  • Psychoeducation Delivery
  • Certified Alcohol and Drug Counselor (CADC)
  • Client Confidentiality

Volunteer Experience

  • Advanced Recovery Centers, Intern, June 2021- August 2021


 Provided direct services to clients and manage caseload, including intakes, group counseling, and crisis prevention and management, Completed required documentation efficiently and on time, including group notes, weekly summaries, and discharge documentation, Contributed to weekly treatment team staffing, collaborating with colleagues to ensure strongest treatment plan for each patient


  • Third Tradition Sober Living, House Staff 2019

References

  • Marc Smith, (661)378-7221
  • John French, (661)319-5429
  • Tanisha Johnson (661)380-0041
  • Gilbert Laroque (661)549-1928

Certification

  • CADC - Certified Alcohol and Drug Counselor

Timeline

Substance Abuse Counselor

BAKERSFIELD RECOVERY SERVICES
09.2022 - Current

Technical Support Representative

CONDUENT
12.2017 - 07.2021

Executive Assistant

PREMIER WATER SYSTEMS
09.2009 - 08.2017

Drug And Alcohol Studies -

CSUB Drug & Alcohol Studies

Similar Profiles

CREATE PROFILE
Natasha Dhillon