Natasha Dingle
Rochester,New York
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Skilled Case Manager experienced in coordinating care for individuals with substance and alcohol addiction Proactive and resourceful professional makes appropriate decisions for high-quality and cost-effective care. Careful provider of preventive and proactive care for fragile patients. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Health Nutrition Manager
Action for a Better Community Inc.
Rochester, NY
07.2023 - 07.2024
- Provide comprehensive health service to participants enrolled in Early Head Start (EHS) and Head Start (HS)Programs
- Monitor health information using the Child Plus electronic management system
- Ensuring participants have the most most health information.
- Assisting participants parents with searching for medical and dental homes and obtaining them
- Provide training to ensure staff are in compliance per performance standards such as cardio pulmonary resuscitation (CPR) and medication administration training (MAT)
- Provide quotes to secure funding for purchases needed and required for the program such as repairs, medical supplies, and training.
- Conduct health advisory meetings for input and guidance
- Familiar with the Child Adult Care Food Program (CACFP) requirements as it relates Head Start programs
- Perform record keeping per CACFP requirements. This includes production sheets, monthly reports, and attendance sheets to ensure allowable costs are charged to CACFP
- Supervise 10 nutrition staff
- Ensure staff are adhering to health and safety guidelines as it relates to food handling, cleanliness, dress codes, wearing hair nets, inventory, using the first in first out (FIFO) method to avoid accumulating expired foods
- Adhere to the Head Start Program Performance Standards
Case Manager
Helio Health
Rochester, NY
03.2022 - 07.2023
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Introduced mental health agencies to clients needing access to therapy for trauma awareness and resilience building.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Initiated client-centered care plan reflective of client's readiness for change and activation level.
- Persuaded clients' support system to participate in decision-making to provide optimal care.
- Maintained up-to-date case records with case activity status.
- Interviewed clients to highlight needs and develop personalized health care plans.
- Encouraged clients to articulate expectations and goals for successful rehabilitation.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Conducted regular home visits to review and monitor care plans based on clients' needs and program requirements.
- Monitored and evaluated delivery of services to clients to maintain quality care.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Scheduled follow-up home visits post-crisis to evaluate status of client.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Assisted individuals with eligibility for available benefits.
- Educated clients in navigating complex health care systems to prevent uncertainty and discontinuities of health care.
Developmental Assistant 1
OPWDD
Rochester, New York
12.2002 - 03.2022
- Built relationships with interdisciplinary team to facilitate project objectives.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Observed safety protocols to minimize accidents and spread of disease.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Collaborated with social workers to support patients.
- Educated patients on various resources, services and programs to maximize care.
- Maintained thorough and accurate records outlining program operations and participant progress.
- Recommended improved life choices to enhance client outcomes.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Evaluated patient behavior and reported changes to clinical team.
- Partnered with interdisciplinary teams to implement care plans.
NYS Contact Tracer (COVID-19)
Staffing Solutions Organization
Rochester, NY
01.2021 - 06.2021
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
- Furnished case patients with contact information outlined in NY protocol for local health department to support contact tracing.
- Answered calls and interacted with community members to provide information on advocacy services.
- Assisted individuals with navigating health care systems, appointments and classes.
- Received processed and tracked patient documentation with speed and accuracy.
- Delivered healthy living and disease management information to specific population groups.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education
Master of Science - Public Health
Roberts Wesleyan College
Rochester, NY10.2022
Bachelor of Science - Health Studies
SUNY College At Brockport
Brockport, NY05.2018
Associate of Applied Science - Communications
Monroe Community College
Rochester, NY12.2008
Skills
- Healthcare
- Behavior redirection
- Knowledge of state regulations
- Crisis Management
- Client documentation
- Community activities
- Transportation
- Compassionate client care
- Health Services
- Meal preparation
- Medication administration
- Cash management experience
- Client satisfaction
- Wound care
- Care plan management
- Nutrition
- Client safety and first aid
- Patient relationship management
- Interdisciplinary teamwork
- Program coordination
- Quality improvements
- Document management
- Communication
- People skills
- Critical thinking
- Microsoft Office
- Troubleshooting
- Active listening
- Multitasking
- Teambuilding
- Problem resolution
- Supervision & leadership
- Organizational skills
Certification
CASAC-T # 35151
Timeline
Health Nutrition Manager
Action for a Better Community Inc.
07.2023 - 07.2024
Case Manager
Helio Health
03.2022 - 07.2023
NYS Contact Tracer (COVID-19)
Staffing Solutions Organization
01.2021 - 06.2021
Developmental Assistant 1
OPWDD
12.2002 - 03.2022
Master of Science - Public Health
Roberts Wesleyan College
Bachelor of Science - Health Studies
SUNY College At Brockport
Associate of Applied Science - Communications
Monroe Community College
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