Natasha Dodig
Huntington Beach,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Office Manager/Customer Service Representative/Dispatcher
BGL Trucking Inc.
09.2022 - 01.2024
- Evaluated employee records and productivity and submitted evaluation reports.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Developed and maintained successful relationships with vendors, suppliers, and contractors.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed detailed plans based on broad guidance and direction.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Received new orders, prepared documentation, and assigned personnel.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Tracked and monitored vehicle performance and maintenance.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Generated reports to track deliveries and maintain proper records and documentation for future analysis.
- Managed conflict resolutions with customers, drivers, and other personnel to encourage professional relationships and promote respect.
Administrative Assistant
Cryo Lounge
04.2022 - 09.2022
- Managed approximately 150 incoming calls and/or emails from customers and social media accounts.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Established administrative work procedures to track staff's daily tasks.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Performed research to collect and record industry data.
- Assisted coworkers and staff members with special tasks daily.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.
- Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to main human resources files.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Education
High School Diploma -
Alta Loma High School
Alta Loma, CA06.2011
Skills
- Mail handling
- Policy and procedure modification
- Clerical Support
- Onboarding and Orientation
- Excellent multi-tasking ability
- Workflow Optimization
- Managing Operations and Efficiency
- Budgetary Planning
- Hiring and Training
- Good Judgment
- Credit and collections
- Travel Coordination
Timeline
Office Manager/Customer Service Representative/Dispatcher
BGL Trucking Inc.
09.2022 - 01.2024
Administrative Assistant
Cryo Lounge
04.2022 - 09.2022
High School Diploma -
Alta Loma High School