Natasha Douglas
Jacksonville
Summary
Supportive manager and problem-solver skilled in team building, leadership, customer relations, and decision-making. Focused on enhancing employee engagement and performance through training, monitoring, and motivation.
Overview
6
6
years of professional experience
Work History
Store Manager
Surterra Wellness
11.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversee recruitment, employee evaluations, and manage payroll.
Senior General Manager
Verano Holdings
07.2022 - 08.2023
- Oversee 2 high volume Cannabis Dispensaries as well as maintaining compliance for CCB and company policies.
- Meet all budgets and manage operational costs when ordering supplies.
- Coordinating business operations while monitoring and motivating 30+ employees.
- Hiring and training employees to strive for higher revenues.
- Improving daily operation processes and monitoring financial records with high volume cash handlings.
- Work closely with Procurement for well-built menu and consumer friendly price point as well maintaining vendor relations.
- Guided daily activities, overseeing inventory reporting and bank deposits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Senior Inventory Control Manager of Nevada
Verano Holdings
04.2022 - 07.2022
- Oversee Inventory for 3 high volume Cannabis Dispensaries as well as supervising and assisting 8-15 employees, Supervisors and Salaried Managers
- In charge of reconciling surpluses and deficiencies as well as loss prevention
- Responsible for producing Aging Product Reports, Cost of Goods, and Quarterly Credit Tracking with Vendors from in-store promotions for Director of Procurement
- Working closely with Marketing to assure inventory movement for in-store promotions
- Ensuring all locations are following State Compliance.
Assistant General Manager
Verano Holdings
10.2021 - 04.2022
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Handled all inventory accurately and prepared cash deposits with basic bookkeeping procedures.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Inventory Manager
Verano Holdings
07.2019 - 10.2021
- Conducted regular audits of inventory levels to identify discrepancies, taking corrective action when necessary to maintain accurate records.
- Reduced stock discrepancies through meticulous record-keeping and consistent communication with relevant departments.
- Processed damaged goods and completed wasted inventory paperwork.
- Managed a team of inventory specialists, providing training, guidance, and support to ensure optimal performance and adherence to company policies.
Front Desk Agent
MGM Resorts International
07.2018 - 07.2019
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Education
Tulsa Welding School
Jacksonville, FL07-2025
High School Diploma -
Cimarron Memorial High School
Las Vegas, NV2014
Skills
- Store operations
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Strong multi-tasking
- Highly motivated
Timeline
Store Manager
Surterra Wellness
11.2023 - Current
Senior General Manager
Verano Holdings
07.2022 - 08.2023
Senior Inventory Control Manager of Nevada
Verano Holdings
04.2022 - 07.2022
Assistant General Manager
Verano Holdings
10.2021 - 04.2022
Inventory Manager
Verano Holdings
07.2019 - 10.2021
Front Desk Agent
MGM Resorts International
07.2018 - 07.2019
Tulsa Welding School
High School Diploma -
Cimarron Memorial High School
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