Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Natasha Dubarry

REVERE,MA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile Operations Coordinator successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

12
12
years of professional experience

Work History

Operations Coordinator Perioperative Services

MASS General Hospital
03.2019 - Current
  • Serves as the communication liaison in the Operating Room as well as with other departments seven days a week and 24 hours a day
  • Provides daily support to the Staff Administrator (Anesthesia) and Resource Nurse in charge, answering incoming calls and relaying messages, paging appropriate personnel, notifying all staff of scheduling changes
  • Manage communications in a constantly changing, fast paced environment focused on professional and expedient customer service, preparing the daily roadmap
  • Enhance customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Handles voluminous data entry and interpretation of web-based applications related to operating room scheduling and staffing systems as well as Microsoft Office programs such as Word and Excel
  • Communicates scheduling and operational changes to OR Nursing, Anesthesia and Surgery departments
  • Streamlines operations by implementing efficient processes and procedures.

Student Accounts Representative

Computer Systems Institute
06.2015 - 02.2019
  • Posted Accept Pay Payments for all campuses Clean up Accounts Receivables Post Tuition/ Book Fees for ESL Division Run and Process status report on a weekly basis for ESL Division.
  • Assisted in identifying who is a new student, cancelled student, dropped student, Student on (LOA) Leave of absence or graduated and work their accounts Drop calculations done for ESL Division.
  • Cleaned up cancels and issue any refunds to students Deposit Corporate checks on weekly basis Contact students with balances on their accounts and assist with taking in payments. Entered details such as payments, account information and call logs into the computer system
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Managed sensitive data with utmost confidentiality, adhering strictly to FERPA guidelines when handling student account information.
  • Contact students with balances on their accounts and assist with taking in payments Deposit Checks on a weekly basis and save the backups on the shared drive/post all in Grad pro and ensure that all is reconciled
  • Maintained detailed records of student transactions, enabling accurate reporting and informed decision-making for administrators.
  • Void uncashed checks and reissue them
  • Ran and Processed Population report for Registrar and work thru the accounts to clean up future student A/R on the books that need either tuition posted or refunds Run the Credit balance report and go thru each account to determine if student gets a refund or if the credit stays on the account for the next term Work thru the Referral Tracker to determine those students who receive a referral check
  • Created Purchase orders for books Reconcile A/R taken for that week Once refund checks for credit balance and referrals are received, they must be entered in Grad Pro System along with check number and amount
  • Added appropriate charges to students accounts Copied, logged and scanned supporting documentation
  • Enhanced student account management by streamlining processes and implementing efficient tracking systems.
  • Ensured accurate billing by diligently reviewing student account information and promptly addressing discrepancies.
  • Collaborated with other departments to resolve student account issues, promoting a positive campus experience.

Church Assistant/Secretary

ST. Paul AME Church
10.2011 - 01.2015
  • Managed the front desk area, providing Customer service to the Church office Staff and guest as well as the Henry Buckner School located in the same building
  • Answered phones, book appointments, filing, Assistant to the Church Facility Management
  • Researched and email dignitaries and guest for invites to Church functions Communicate weekly programs, cancellations or changes to programs schedules via our website, notification, text alert system
  • Checked messages, emails, called or responded as needed to any and every one that needs a response
  • Responded to executive assistant about inquiries and notices
  • Recorded, maintained and reported deposits Mailing out the checks and Bills via (Fed Ex Packet) Find contact information as needed Print and manage Presentations/documents, Quarterly Conference, etc
  • Folded and printed Programs for Funerals/Events Maintain database for the Church Assist in organization of the Church office
  • Coordinated travel and accommodation for Guest Speakers Monthly Calendar Management process
  • Copied, logged and scanned supporting documentation
  • Supported Church Executive Assistant with daily operational functions
  • Supported Facility Manager with operational and daily functions
  • Improved church operations by maintaining an organized filing system for membership records, financial documents, and event planning materials.

Education

Business Management -

Jeremiah E. Burke High School
Boston, MA
01.1992

Skills

  • Project Scheduling
  • Payroll Administration
  • Conflict Mediation
  • Inventory Oversight
  • Customer Invoicing
  • Supply Ordering
  • Process Implementation
  • Customer Service
  • Cross-functional Collaboration
  • Multitasking
  • Problem Solving
  • Microsoft Office Proficiency

Affiliations

  • Scheduled meetings and organized employees' daily schedules.
  • Handled purchasing and receiving inventory, banking deposits of daily sales
  • Computer skills, Microsoft Word and Excel
  • Experienced in Event Planning and Church Assistant to the Executive office of St Paul AME Church.
  • Experienced in managerial duties.

Timeline

Operations Coordinator Perioperative Services

MASS General Hospital
03.2019 - Current

Student Accounts Representative

Computer Systems Institute
06.2015 - 02.2019

Church Assistant/Secretary

ST. Paul AME Church
10.2011 - 01.2015

Business Management -

Jeremiah E. Burke High School

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Natasha Dubarry