Hi, I’m
Natasha Ducre
Grovetown,GA
Summary
Dedicated Customer Service Delivery Driver providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
years of professional experience
Work History
Swift TransportationOcala, FL
Regional Delivery Driver
05.2023 - 02.2024
Job overview
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Verified accuracy of items loaded onto truck against shipping documents.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Kroger Fulfillment CenterGroveland, FL
Customer Service Delivery Driver
01.2022 - 12.2022
Job overview
- Applied defensive driving and safety techniques to prevent accidents.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
US FoodsNorcross, GA
Route Delivery Driver
03.2021 - 12.2021
Job overview
- Conducted routine vehicle inspections, loaded trucks for delivery and picked up items for return.
- Drove truckloads to customer sites daily and completed proper paperwork.
- Performed pre- and post-trip safety inspections on work vehicle to record and report malfunctions
- Completed customer orders and collected payments to keep accounts current.
Werner EnterprisesLakeland, FL
OTR Commercial Truck Driver
09.2020 - 02.2021
Job overview
- Delivered products and freight to customers both locally and long distance.
- Maintained safe driving habits to protect property and general public on roadways.
- Inspected the vehicle daily to make sure all parts were properly functioning.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
Celmark InternationalOrlando, FL
Line Leader
04.2019 - 05.2020
Job overview
- Managed daily staff rotations and ensured workers were in their assigned positions.
- Monitored production lines to ensure accuracy of product quality, quantity, and timing.
- Provided guidance and instruction to employees on safety protocols and operating procedures.
- Coordinated with other departments to ensure smooth workflow and timely completion of tasks.
- Performed regular inspections of equipment to identify maintenance needs or potential issues.
Express Employment ProfessionalsOrlando, FL
Production Machine Operator
02.2018 - 04.2019
Job overview
- Operated machines and notified supervisor and setup personnel of needed adjustments to machines.
- Unpacked and examined incoming and outgoing shipments, rejected damages items, record shortage and corresponded with supervisor to rectify damages and shortage.
- Monitored all machines for equipment failure and errors in performance.
Blue Bird CorporationFort Valley, GA
Production Line Lead
11.2017 - 02.2018
Job overview
- Cut and taped plastic separating film to outside repair areas in order to avoid damaging surrounding surfaces during repair procedure and removed tape and washed surfaces after repairs were complete.
- Removed imperfections, found by inspector, such as scratches and chips, from mirror edges.
- Examined and felt edge of buses to determine if defects had been removed'
- Removed small pits and dimples in body metal using pick hammers and punches.
Kumho TireMacon, GA
Machine Operator
05.2016 - 11.2017
Job overview
- Collected, examined, measured, weighed and tested product to verify machine setup and conformance of product to specifications.
- Fed product into machine by hand and conveyor.
- Operated machines and notified supervisor and setup personnel of needed adjustments to machines.
- Monitored the system for equipment failure and errors in performance.
Graphic Packaging InternationalPerry, GA
Unwind Rotary Tech.
09.2014 - 04.2016
Job overview
- Positioning 5000 pound rolls of paper at the unwind station using an air table.
- Occasional squatting and kneeling for cleaning and clearing jams.
- Input information into computer for proper tracking of inventory and waste.
- Occasional bending, reaching, twisting and stooping for 12 hours a day.
- Pressed control buttons to activate machinery and equipment.
- Removing and repairing belts and other manufacturing parts.
Education
Roadmaster Truck Driving SchoolOrlando, FL
from Class A License/Hazmat
08.2020
Central Georgia Technical CollegeWarner Robins, GA
from OSHA Forklift Safety Training
08.2017
Skills
- Tractor-trailer driving
- DOT Compliance
- Dispatch Communication
- Quality Assurance
- Vehicle Inspection
- Defensive Driving
- Punctual and Reliable
- Skilled forklift operator
Timeline
Regional Delivery Driver
Swift Transportation
05.2023 - 02.2024
Customer Service Delivery Driver
Kroger Fulfillment Center
01.2022 - 12.2022
Route Delivery Driver
US Foods
03.2021 - 12.2021
OTR Commercial Truck Driver
Werner Enterprises
09.2020 - 02.2021
Line Leader
Celmark International
04.2019 - 05.2020
Production Machine Operator
Express Employment Professionals
02.2018 - 04.2019
Production Line Lead
Blue Bird Corporation
11.2017 - 02.2018
Machine Operator
Kumho Tire
05.2016 - 11.2017
Unwind Rotary Tech.
Graphic Packaging International
09.2014 - 04.2016
Roadmaster Truck Driving School
from Class A License/Hazmat
Central Georgia Technical College
from OSHA Forklift Safety Training