Natasha Durocher

• Scanning totes and placing correct quantity into store location totes to be shipped out
• Placing security tags onto merchandise and changing prices for store retail
• Closing out totes, making sure correct quantity and the quality of the merchandise is correct
• Walking and standing for 10-12 hour shifts, dealing with weights up to 60lbs, working mandatory OT during busy seasons, and working in various weather conditions
• Trained in diverse pieces of equipment and useful attachments to handle team needs.
• Maintained and cleaned equipment after each job and inspected.
• Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
• Operated range of heavy equipment on regular basis with advanced skill.
• Transport/move merchandise throughout the distribution center as needed

• Respected the rights of each individual client while maintaining confidentiality of all personal information.
• Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
• Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
• Participated in team meetings regarding client progress or concerns raised by family members.
• Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
• Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
• Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
• Administered prescribed medications on a timely basis following care plan instructions.
• Aided with mobility and independence for disabled individuals and continually monitored safety.

• Answering customer calls and taking their order for items
• Being knowledgeable about the products we offered and providing information to customers
• Knowing where to find proper info on items/navigating website
• Setting up new customer accounts and updating existing customer accounts
• Being professional in tough situations and providing feedback when needed
• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
• Developed and delivered engaging sales presentations to convey product benefits.

• Connected callers with appropriate professional, department or business.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Announced important information and emergency notifications over PA system.
• Documented messages and forwarded to correct individual.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Operated switchboard and routed incoming calls to appropriate departments.
• Maintained accurate records of calls placed and received.
• Maintained up-to-date knowledge of emergency call procedures.
• Received incoming calls and paged individuals and departments over PA system.
• Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
• Operated digital paging system to notify recipients of incoming calls.

• Performed at a very fast pace on an assembly line doing various tasks such as making sure all product were correctly laid out on line with no imperfections, weighing out correct weight for each order, bagging product, sealing bags, packing in boxes and labeling
• Completed daily orders with expert picking and packing of shipments.
• Complied with safety, health and environmental regulations as prescribed by law.

Accomplishments

• I was offered a higher paying job after working here almost a year assessing with the paperwork of each order and being responsible for testing the metal detectors but I could not take because I went on maternity leave and was not able to return.

• Housekeeping/ I was responsible for providing each discharge room with sanitation from any previous patient that was staying there, following protocol for each type of room (MRSA, CDIF, lice, etc.), sanitizing my area of the hospital (Heart Center) in a timely yet correct manner, communicating between Environmental Services and other staff, filling out a checklist after each shift
• PCA/ I was responsible for giving the patient respect and honesty while performing tasks for them such as grooming, bathing, assisting with personal care, assisting with dressing, changing bed linens, wound care, taking vitals, changing adult briefs when needed, assisting to restroom, assisting with meals and feeding, repositioning, helping patient with anything they need, communicating with the family and staff about changes or concerns in the patient, charting changes and tasks that were done during each shift, charting vitals.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
• Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Upheld confidentiality requirements and regulatory compliance guidelines.
• Gathered medical information, weight and height measurements and vital signs.
• Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Aided physicians in wound care and patient assessments.

• Laid off due to lack of work
• Assembling on the necessary hardware for each different set of brakes and knowing the proper placement of the hardware
• Setting up and knowing the machinery I worked with at each assigned shift and properly cleaning after ended shift
• Helping with packing, knowing what goes in each set of brake sets box (instruction sheets, lube, hardware, etc.), labeling the boxes for each box of brakes, and shrink wrapping.
• Followed detailed assembly instructions, processes and procedures.
• Completed assigned tasks quickly to decrease production time.
• Notified supervisor of issues with equipment or production.
• Visually inspected devices for defects and placed defective items into reject bin.
• Applied blank labels to devices, packaged and sealed items before sending for quality review.
• Troubleshot faulty equipment.