Natasha Eckstein
Springfield,MA
Summary
Dynamic professional with extensive experience at Balise Lexus Dealership, excelling in customer service and front office management. Proven ability to enhance client satisfaction through effective communication and appointment scheduling. Skilled in multi-line telephone systems and problem-solving, fostering positive relationships and ensuring seamless operations in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Balise Lexus Dealership
06.2024 - Current
- Greeted and assisted clients, ensuring positive first impressions and efficient service.
- Managed multi-line phone system, directing calls to appropriate departments promptly.
- Scheduled appointments for service and sales departments using dealership management software.
- Maintained organized reception area, enhancing professionalism and customer experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Chief Marketing Officer
Top Motion Ent
09.2021 - Current
- Developed and executed comprehensive marketing strategies to enhance brand visibility and market penetration.
- Led cross-functional teams in implementing innovative digital marketing campaigns across multiple platforms.
- Analyzed market trends to inform strategic decision-making and optimize marketing efforts for target demographics.
- Fostered relationships with key stakeholders to drive collaborative marketing initiatives and partnerships.
- Mentored junior marketing staff, providing guidance on best practices and professional development opportunities.
- Collaborated with executive leadership to develop long-term business goals aligned with overarching company objectives.
- Utilized detailed market research, specific population demographics and lifestyle data to identify product target markets.
- Enhanced customer engagement, creating compelling content across multiple platforms.
Home Health Aide
Private Care
09.2024 - 12.2025
- Provided compassionate personal care, assisting clients with daily living activities and mobility support.
- Implemented individualized care plans, adapting to changing client needs and preferences effectively.
- Monitored vital signs and documented health changes, ensuring accurate communication with healthcare professionals.
- Assisted clients in medication management, promoting adherence to prescribed regimens and enhancing well-being.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Developed rapport with clients, building trust that improved overall satisfaction with care services provided.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Education
GED -
Springfield Technical Community College
Springfield, Massachusetts, MA07-2008
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Data entry
- Appointment scheduling
- Hospitality services
- Front office management
- Sensitive information handling
- Issue handling
- Confidentiality handling
- Guest relations
- Multi-line telephone systems
- Clerical support
- Word processing
- Appointment confirmation
- Filing and sorting
- Customer assistance and interaction
- Payment processing
- Greeting and seating clients
Certification
- Heart Saver First Aid / American Heart Association
- CPR / Basic Life Support / American Heart Association
- OSHA 10, General Training / Occupational Safety & Health Administration
- Bartender Certification New York, NY 2014
Timeline
Home Health Aide
Private Care
09.2024 - 12.2025
Front Desk Receptionist
Balise Lexus Dealership
06.2024 - Current
Chief Marketing Officer
Top Motion Ent
09.2021 - Current
GED -
Springfield Technical Community College