Summary
Overview
Work History
Skills
Affiliations
Timeline
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Natasha Edwards

Horn Lake,MS

Summary

Proven expert in workplace safety and efficient organization, I significantly enhanced Amazon's safety culture and streamlined returns processing. My leadership in safety protocols and teamwork led to increased productivity and customer satisfaction. Skilled in product inspection and problem-solving, I excel in fast-paced environments, driving both compliance and operational excellence.

Overview

23
23
years of professional experience

Work History

Returns Processor

Amazon
07.2022 - Current
  • Unloaded, inspected, and stored damaged and returned products.
  • Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
  • Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
  • Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
  • Established a strong culture of safety through consistent enforcement of polices and procedures empowering employees to prioritize their-well being at work
  • Implemented new safety protocols to ensure compliance with federal and state regulations, reducing the risk fines and penalties
  • Collaborated with management to create a safer work environment

Teaching Assistant

Desoto County Schools
08.2018 - 05.2022
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.

Customer Service Manager

Schnucks Markets
03.2002 - 04.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Skills

  • Workplace safety
  • Shipping and receiving
  • Efficient organization
  • Warehouse operations
  • Product inspection
  • Teamwork
  • Problem-solving skills
  • Time management
  • Attention to detail
  • Product knowledge

Affiliations

  • MEM3 Associate Safety Committee

Timeline

Returns Processor

Amazon
07.2022 - Current

Teaching Assistant

Desoto County Schools
08.2018 - 05.2022

Customer Service Manager

Schnucks Markets
03.2002 - 04.2018

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Natasha Edwards