Natasha Edwards
Customer Service Representative
Canby,OR
Summary
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
10
10
years of professional experience
Work History
Owner/ Manager
Maileene's Cleaning & Detailing LLC
01.2024 - Current
- Achieved high cleanliness standards, enhancing customer satisfaction in daily operations.
- Trained staff on cleaning techniques and safety, boosting overall team performance.
- Developed efficient schedules, consistently meeting client demands with optimized workforce.
- Streamlined procurement processes by maintaining inventory of cleaning supplies for cost-effectiveness.
- Cultivated strong client relationships through responsive communication and customized service offerings.
- Enhanced operational workflows by leveraging digital tools for scheduling and client management.
- Oversaw daily business operations, ensuring smooth functioning and efficiency.
- Managed budgeting, financial reporting, and tax preparation for business financials.
- Secured favorable contract terms through effective negotiation, significantly reducing costs.
- Efficiently managed purchasing, sales, marketing, and customer account operations.
- Guided team members to achieve high productivity and performance metrics consistently.
Sales Associate
Spice Adult Shop
04.2022 - 08.2023
- Enhanced shopping experience by assisting customers in product selection.
- Processed transactions quickly and accurately using point-of-sale systems.
- Organized merchandise displays to attract and engage customers effectively.
- Responded to customer inquiries, providing detailed product information and support.
- Conducted accurate inventory checks to ensure stock availability and accuracy.
Manager in Charge
VP Racing Fuels
12.2018 - 09.2019
- Ensured compliance with safety and quality standards, enhancing operational reliability.
- Streamlined workflows through process improvements, significantly reducing delays and inefficiencies.
- Trained team members on fuel handling best practices, boosting operational performance.
- Coordinated fuel distribution logistics, optimizing routes for cost-effective delivery.
- Developed safety training programs for new hires, fostering operational excellence.
- Cultivated strong client relationships through consistent communication, increasing customer satisfaction.
Customer Service Representative
Convergys, Nike.com
09.2015 - 08.2016
- Increased customer satisfaction by effectively resolving inquiries through communication skills.
- Maintained quality service standards while managing high-call volumes and customer expectations.
- Streamlined customer request processes, improving overall team efficiency and response times.
- Provided accurate product information, leading to effective resolution of customer issues.
- Analyzed customer feedback to recommend actionable improvements in service delivery.
- Developed training materials enhancing team knowledge on company products and services.
Education
GED -
Tigard High School
Tigard, OR05-2017
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Business management
- Marketing
- Team oversight
Languages
Sign Language
Elementary
Timeline
Owner/ Manager
Maileene's Cleaning & Detailing LLC
01.2024 - Current
Sales Associate
Spice Adult Shop
04.2022 - 08.2023
Manager in Charge
VP Racing Fuels
12.2018 - 09.2019
Customer Service Representative
Convergys, Nike.com
09.2015 - 08.2016
GED -
Tigard High School