Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
BusinessAnalyst

Natasha Ellerbee

Customer Service/Medical
Milwaukee,WI

Summary

Highly skilled Certified Clinical Hemodialysis Technician, with more than 18 years of Customer Service experience in a Clinical setting. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

18
18
years of professional experience

Work History

Certified Clinical Hemodialysis Technician

DaVita
02.2022 - 03.2023
  • Recorded client data on hemodialysis flow chart.
  • Provided in-patient care for over 100 dialysis patients simultaneously focusing on providing clean, safe, and comfortable treatment environment.
  • Set up and operated hemodialysis machines to provide dialysis treatment for patients with kidney failure.
  • Actively listened to patient's, handled concerns quickly and escalated major issues to supervisor.
  • Built patient's loyalty and retention by delivering excellent dialysis experiences.
  • Delivered prompt service to prioritize patient's needs.
  • Handled patient's inquiries and suggestions courteously and professionally.
  • Utilized medical software to document and track patient progress
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results

Certified Clinical Hemodialysis Technician

DaVita
06.2020 - 02.2022
  • Checked and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
  • Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
  • Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.
  • Provided in-patient care for over 100 dialysis patients simultaneously focusing on providing clean, safe, and comfortable treatment environment.
  • Utilized medical software to document and track patient progress.

Certified Hemodialysis Technician

DaVita
11.2018 - 06.2020
  • Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
  • Trained new personnel regarding clinic operations, policies and services.
  • Delivered prompt service to prioritize patient's needs.
  • Actively listened to patient's, handled concerns quickly and escalated major issues to supervisor.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Provided in-patient care for over 100 dialysis patients simultaneously focusing on providing clean, safe, and comfortable treatment environment.

Travel Dialysis Technician

Quik Travel Staffing
05.2018 - 11.2018
  • Checked and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
  • Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
  • Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Communicated with management or other staff to resolve problems.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Worked effectively in fast-paced setting.
  • Worked well in team setting, providing support and guidance.

Travel Dialysis Technician

New Directions Travel
09.2017 - 05.2018

New directions an integrated healthcare recruiting and staffing firm that provides healthcare staffing, travel nursing, hourly consulting, direct hire research services.

As a travel CCHT with New Directions I provided quality and efficient care to patients with Kidney Failure.

  • Checked and Documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
  • Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
  • Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.

Education

Certified Clinical Hemodialysis Technician - Hemodialysis

The Nephrology Nursing Certification Commission
North Carolina
04.2015

High School Diploma -

Hoke County High School
Raeford, NC
05.1999

Skills

  • Indirect Patient Care
  • Problem-Solving
  • In-Service Training
  • Appointment Scheduling
  • Strong Communication Skills
  • Commitment to Helping others
  • Effective Time Management and Organizational Skills
  • Willingness to grow and learn
  • 18 years of Customer Service experience
  • Nearly Perfect Attendance throughout work history
  • Well organized and able to handle multiple tasks simultaneously

Accomplishments

  • Educated 10+ staff on dialysis machine operations and treatment initiation.
  • Provided exceptional hemodialysis treatment to 10 patients per day, working with a 5:1 patient ratio.
  • Consistently maintained high customer satisfaction ratings.
  • Preceptor
  • Expert Cannulator
  • Access Manager

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Certified Clinical Hemodialysis Technician

DaVita
02.2022 - 03.2023

Certified Clinical Hemodialysis Technician

DaVita
06.2020 - 02.2022

Certified Hemodialysis Technician

DaVita
11.2018 - 06.2020

Travel Dialysis Technician

Quik Travel Staffing
05.2018 - 11.2018

Travel Dialysis Technician

New Directions Travel
09.2017 - 05.2018

Certified Clinical Hemodialysis Technician - Hemodialysis

The Nephrology Nursing Certification Commission

High School Diploma -

Hoke County High School
Natasha EllerbeeCustomer Service/Medical