Natasha Emery
Springfield,MA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Social Worker Tech
Department of Children and Family Services
Springfield , MA
03.2022 - Current
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Collaborated with family members to provide comprehensive support services to clients.
- Participated in court proceedings related to cases involving children or vulnerable adults.
- Assessed safety risks for children living at home or in foster care settings.
- Engaged in community outreach and program development to support patient and caregiver needs.
- Maintained thorough case history records and wrote detailed reports.
Customer Service Representative
Eversource Energy
Hartford, CT
10.2020 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Residential Program Manager
Pathlight Group - Intensive Residential Services
Springfield, MA
09.2017 - 10.2020
- Maintained accurate records of client information including assessments, progress notes, treatment plans.
- Served as an advocate for clients by representing them at hearings or meetings involving outside agencies or organizations.
- Organized and coordinated residential programs, activities and services for clients.
- Developed and maintained relationships with community partners to ensure successful program delivery.
- Assessed individual client needs and developed plans to address those needs.
- Monitored the progress of clients in achieving their goals.
- Communicated regularly with team members regarding client progress and issues that arose during programming sessions.
- Collaborated with other departments to ensure a comprehensive approach to client care was taken when necessary.
- Conducted regular meetings with staff members to review program performance, discuss challenges and develop solutions.
- Advised staff on best practices in providing effective services for clients.
- Facilitated group activities designed to promote socialization skills among residents.
- Implemented strategies for ensuring safety of clients while participating in programming activities.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Developed and deepened relationships with residents and fellow staff.
- Conducted regular rounds to keep residents and areas safe and secure.
- Communicated with staff to resolve problems with individual students.
Education
High School Diploma -
Putnam Vocational Technical High School
Springfield, MA06-2001
Some College (No Degree) - Liberal Arts And General Studies
STCC
SpringfieldSkills
- Crisis Assessment
- Crisis Intervention
- Client Advocacy
- Staff Development
- Capacity Building
- Clinical Supervision
Certification
- MAP Certified
- First Aid
- CPR
Timeline
Social Worker Tech
Department of Children and Family Services
03.2022 - Current
Customer Service Representative
Eversource Energy
10.2020 - 10.2022
Residential Program Manager
Pathlight Group - Intensive Residential Services
09.2017 - 10.2020
- MAP Certified
- First Aid
- CPR
High School Diploma -
Putnam Vocational Technical High School
Some College (No Degree) - Liberal Arts And General Studies
STCC
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