Natasha Enis
Guin,AL
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
7
7
years of professional experience
Work History
Data Entry Specialist
MPF Federal
01.2022 - 01.2023
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Evaluated source documents to locate needed information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Customer Service Manager
MPF Federal
01.2020 - 01.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Kept accurate records to document customer service actions and discussions.
- Generated customer satisfaction surveys to analyze results into action plans.
Reservations Supervisor
Shores Of Panama Club & Resort Residences
03.2016 - 01.2020
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Worked closely with front desk to achieve full occupancy of property.
- Handled billing information over phone.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Generated and reported performance metrics to management to inform decision-making.
- Handled reservations and answered questions from interested patrons for busy [Number]-room hotel.
- Maintained up-to-date knowledge of products and services offered to customers.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Monitored daily sales performance and provided feedback to each team member.
Education
Associate of Science - Business
Gulf Coast State College
Panama City, FLNo Degree - Phlebotomy
Tom P Haney Technical Center
Panama City, FL06.2023
GED -
Tom P Haney Technical Center
Panama City, FL03.2014
Skills
- Advanced Clerical Knowledge
- Business Correspondence
- Office Supplies and Inventory
- Data Integrity
- Source Documentation
- Information Backup
- Credit Card Payment Processing
- Administrative Support
- Technical Support
- Customer Service
- Microsoft Word
- Customer Relations
- Problem-Solving Ability
Timeline
Data Entry Specialist
MPF Federal
01.2022 - 01.2023
Customer Service Manager
MPF Federal
01.2020 - 01.2023
Reservations Supervisor
Shores Of Panama Club & Resort Residences
03.2016 - 01.2020
Associate of Science - Business
Gulf Coast State College
No Degree - Phlebotomy
Tom P Haney Technical Center
GED -
Tom P Haney Technical Center
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